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About the role
Key responsibilities & impact- Oversee daily agent licensing operations, including staff assignments, workload distribution, performance monitoring, and adherence to departmental policies and procedures
- Supervise and develop department employees through training, coaching, performance reviews, hiring recommendations, and disciplinary actions as needed
- Manage agent appointment and licensing transactions, including appointments, terminations, transfers, promotions, demotions, and reinstatements across multiple insurance subsidiaries
- Monitor appointment automation systems and troubleshoot processing issues
- Collaborate with IT and technical support teams to ensure accurate and timely transactions
- Oversee department reporting, data processing, and quality assurance activities
- Serve as a point of contact for escalated issues and implement solutions with stakeholders
- Support system enhancements and automation initiatives through programming requests, user acceptance testing, implementation, and employee training
- Conduct process reviews and audits to identify discrepancies, implement corrections, and improve productivity and efficiency
- Develop and maintain departmental procedures, training materials, and documentation
- Coordinate with Sales, Executives, Recruiters, Directors, Agency Owners, General Agents, and state insurance departments on licensing and appointment matters
- Prepare operational reports, communicate department updates, and collaborate with management and other departments
Requirements
What you’ll need- A high school diploma or equivalent
- Previous supervisory experience, including leading employees, delegating responsibilities, managing workloads, and supporting team performance
- Insurance industry experience, preferably in agent licensing
- Strong organizational and time management skills
- Excellent attention to detail and ability to meet production deadlines
- Excellent analytical, problem-solving, and decision-making skills
- Proficiency in Microsoft Excel, including advanced spreadsheets, PivotTables, mail merges, and database queries
- Experience with Microsoft Word, Outlook, Access, SharePoint, PowerPoint, or comparable applications
- Strong written and verbal communication skills, including proper grammar and spelling
Benefits
Comp & perks- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits
- Retirement plans, including a pension plan
- Paid holidays and time off
- Parental leave
- Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep
- Company-paid counseling for mental health, stress management, and work-life balance
- Continued education reimbursement eligibility
- Company-paid FLMI and ICA courses
- Discounted Texas Rangers tickets