GlobeLife

Customer Retention Specialist

• Perform data entry and indexing using a computer and appropriate software
• Enter, update, research, verify, and retrieve data within various systems
• Operate postage, FedEx, and UPS machines
• Sort first-class and presort mail and apply proper postage
• Fill and put away department orders
• Order mailbox labels and make necessary address changes
• Pick up and drop off daily mail from the Post Office and AIMS
• Deliver bank deposits as necessary
• Make scheduled inter-office mail pickups and deliveries and distribute mail
• Perform other miscellaneous duties as assigned

Senior Retention Specialist

Representative

• Maintain direct contact with policyholders, customers and PR field representatives by telephone, e-mail, fax, and written correspondence
• Perform clerical duties within the department, including telephone and e-mail communication
• Issue and administer AD&D and Group Life policies accurately
• Review and evaluate PR-related reports
• Provide timely, quality customer service
• Perform other duties as required by the department

Senior Retention Specialist

Group Representative