Travel Service Advisor Specialist – Contact Center

Globus family of brands

. Serve as the primary post-booking support resource for travel advisors and agency partners .

Posted 10/17/2026full-timeRemote • Colorado • United States, CanadaJunior💰 $0 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in travel industry knowledge, customer service, and relationship management while effectively utilizing CRM systems to support travel advisors and agency partners. Capable of managing multiple priorities and delivering exceptional service across various communication channels.

Highest-signal resume keywords

CRM Systems ExperienceCustomer Service SkillsTravel Industry ExperienceStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ServicingTravel DocumentationReservation AssistanceSales SupportIssue Resolution

Soft Skills

Relationship BuildingMulti-Priority ManagementFollow-Up SkillsPerformance-Driven Mindset

Tools & Technologies

Dynamics 365 CRMMicrosoft Office

Industry Keywords

Travel ReadinessTravel PoliciesTSA InformationGuest AcknowledgmentsTravel Advisors

About the role

Key responsibilities & impact

Serve as the primary post-booking support resource for travel advisors and agency partners
Provide service through phone, email, and CRM channels
Assist with reservations, account servicing, travel documentation, and travel readiness
Provide accurate guidance on destinations, policies, and travel requirements
Handle inbound and outbound service calls and emails
Handle inbound sales calls as needed
Resolve advisor inquiries and service concerns by researching issues and providing effective resolutions
Maintain expertise in products, destinations, supplier policies, and service procedures
Manage assigned activities in Dynamics 365 CRM, including advisor requests, booking follow-up, and travel readiness requirements
Handle account servicing functions including schedule change notifications, guest acknowledgments, passport and visa requirements, TSA information, and travel-related documentation
Respond to advisor emails, website-generated requests, and service communications
Collaborate with internal departments to support advisor and client needs
Participate in special projects, process improvements, and departmental initiatives
Provide backup support for inbound advisor service and sales calls
Build and maintain strong relationships with travel advisors
Deliver exceptional sales, service, and support across the travel journey for US and Canada markets

Requirements

What you’ll need

1 year + of experience in sales, customer service, travel, hospitality, or a contact center environment
Strong communication, customer service, and relationship-building skills
Ability to manage multiple priorities in a fast-paced, performance-driven environment
Experience using CRM systems, Microsoft Office, and business technologies
Strong organizational, follow-up, and schedule adherence skills
Travel industry experience preferred
Must be located and authorized to work in the United States or Canada
Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports

Benefits

Comp & perks

Generous benefit package including travel benefits and retirement