Globus family of brands

Call Center Representative

• Serve as the primary post-booking support resource for travel advisors and agency partners
• Provide service through phone, email, and CRM channels
• Assist with reservations, account servicing, travel documentation, and travel readiness
• Provide accurate guidance on destinations, policies, and travel requirements
• Handle inbound and outbound service calls and emails
• Handle inbound sales calls as needed
• Resolve advisor inquiries and service concerns by researching issues and providing effective resolutions
• Maintain expertise in products, destinations, supplier policies, and service procedures
• Manage assigned activities in Dynamics 365 CRM, including advisor requests, booking follow-up, and travel readiness requirements
• Handle account servicing functions including schedule change notifications, guest acknowledgments, passport and visa requirements, TSA information, and travel-related documentation
• Respond to advisor emails, website-generated requests, and service communications
• Collaborate with internal departments to support advisor and client needs
• Participate in special projects, process improvements, and departmental initiatives
• Provide backup support for inbound advisor service and sales calls
• Build and maintain strong relationships with travel advisors
• Deliver exceptional sales, service, and support across the travel journey for US and Canada markets

Explore Travel Service Advisor Specialist – Contact Center at Globus family of brands. Review requirements and application details.

Travel Service Advisor Specialist – Contact Center

• Grow sales through strong relationships with travel advisors and agency partners
• Drive quote conversion, booking growth, and advisor engagement through proactive outreach, consultative selling, pipeline management, and consistent follow-up
• Identify opportunities, recommend solutions, and convert travel interest into confirmed bookings
• Achieve sales, conversion, booking, and passenger growth goals
• Receive calls and emails and proactively reach out to travel advisors
• Recommend products, promotions, and upsells to increase revenue
• Build and maintain long-term relationships with travel advisors and agency partners
• Provide consultative sales support and destination expertise
• Communicate professionally and accurately via phone and email
• Maintain assigned quotes, opportunities, sales activities, CRM records, documentation, next steps, and follow-up plans
• Deliver exceptional service while achieving sales goals
• Maintain product, promotion, and destination knowledge
• Participate in coaching, training, professional development, meetings, and MS Teams chats
• Utilize CallMiner to improve sales effectiveness and customer interactions
• Maintain quality scores meeting or exceeding department standards
• Apply coaching to improve communication, customer engagement, and sales results

Explore Travel Sales Advisor Specialist – Contact Center at Globus family of brands. Review requirements and application details.