Patient Customer Service Specialist

Globus Medical

. Provides administrative support in the billing and collections function of the medical revenue cycle process .

Posted 10/5/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and collections, ensuring compliance with HIPAA regulations and maintaining accurate patient records. Proficient in handling patient inquiries and resolving account issues while upholding ethical business practices.

Highest-signal resume keywords

Medical BillingAccounts Receivable ManagementHIPAA ComplianceMS Office ProficiencyPatient Account Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationCharge PreparationData AnalysisReport CreationRegulatory Compliance

Soft Skills

Attention to DetailOrganizational SkillsProblem-Solving SkillsEffective CommunicationMultitasking Ability

Industry Keywords

Patient Records ManagementBilling RegulationsCollections IssuesIntraoperative Monitoring ServicesQuality Awareness

About the role

Key responsibilities & impact

Provides administrative support in the billing and collections function of the medical revenue cycle process
Prepares new charges and completes insurance verification
Maintains patient records
Collects on outstanding accounts receivable
Maintains governmental, regulatory, and company billing and compliance regulations and policies for payers
Assists patients with account resolution, including processing payments by phone, setting up payment plans, filing appeals, and providing information about intraoperative monitoring (IOM) services
Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers
Obtains and documents necessary information from patients, physician's offices, hospitals, next of kin, insurance carriers, and other parties
Identifies and reports payer billing and collections issues to management
Reviews and logs correspondence regarding patient balances and collections
Processes, maintains, and rectifies accounts and records in a timely manner
Completes required compliance training and maintains knowledge of applicable laws, rules, regulations, and company policies
Represents the company professionally and upholds ethical and socially responsible business practices

Requirements

What you’ll need

Typically requires a minimum of 1-2 years of related experience
High school diploma or equivalent required
High level of quality awareness, accuracy, and attention to detail
Strong communication, organizational, and problem-solving skills
Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports
Understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
Ability to work independently, multitask and handle various priorities in a fast-paced environment
Effective verbal and written communication skills
Ability to sit for long periods of time, 6-8 hours per day in front of computer screen