Globus Medical

Customer Support

• Provides administrative support in the billing and collections function of the medical revenue cycle process
• Prepares new charges and completes insurance verification
• Maintains patient records
• Collects on outstanding accounts receivable
• Maintains governmental, regulatory, and company billing and compliance regulations and policies for payers
• Assists patients with account resolution, including processing payments by phone, setting up payment plans, filing appeals, and providing information about intraoperative monitoring (IOM) services
• Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers
• Obtains and documents necessary information from patients, physician's offices, hospitals, next of kin, insurance carriers, and other parties
• Identifies and reports payer billing and collections issues to management
• Reviews and logs correspondence regarding patient balances and collections
• Processes, maintains, and rectifies accounts and records in a timely manner
• Completes required compliance training and maintains knowledge of applicable laws, rules, regulations, and company policies
• Represents the company professionally and upholds ethical and socially responsible business practices

Patient Customer Service Specialist