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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment while providing exceptional customer service. Capable of managing preventative maintenance schedules and effectively communicating technical information to customers and team members.
Highest-signal resume keywords
Customer Service ExperienceEngineering QualificationMechanical CompetenceTroubleshooting SkillsAC/DC Power Distribution Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing EquipmentPreventative MaintenanceElectrical SchematicsLogic DiagramsMechanical DrawingsDigital/Analogue CircuitryParts ManagementInstallationTechnical Documentation
Soft Skills
Communication SkillsRelationship BuildingFlexibilityPlanningProblem Solving
Tools & Technologies
Microsoft OfficeEmail CommunicationNetwork Navigation
Certifications & Qualifications
Engineering QualificationDrivers Licence
Industry Keywords
Health and Safety RegulationsCustomer Service LevelsField Service ManagementTechnical SupportWarranty Management
About the role
Key responsibilities & impact- Operates directly in the designated field territory and services/maintains company equipment
- Forges good business relationships with customers
- Manages all aspects of total customer service independently
- Troubleshoots and repairs a variety of high-speed cash-handling equipment
- Tracks and manages parts and tools
- Stays abreast of changes in technical and functional elements of Glory Global Solutions equipment
- Installs, maintains, repairs and upgrades equipment in the field
- Provides customer/internal training as required
- Investigates technical issues, warranty failures and in-field failures, resolving issues efficiently and economically while keeping Product Specialists and Service Management informed
- Liaises with local Service Centre/partners to discuss work and schedule workload considering site location, priority and cost
- Plans and prioritises workload to achieve business aims and meet customer needs
- Diagnoses system problems and provides repair solutions while keeping customers informed during maintenance or machine downtime
- Documents system problems and preventative maintenance in customer site logs
- Gathers and records machine information to monitor performance
- Completes machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
- Recommends improvements to equipment service, reliability and performance
- Escalates difficult technical problems to technical support
- Establishes and implements preventative maintenance schedules according to company specifications
- Performs other responsibilities within the scope of the position and business demands
- Reports to the Field Service Manager
Requirements
What you’ll need- Experience in a similar customer facing environment working to achieve customer service levels
- Must have a recognised engineering qualification with post qualification experience in a support role
- Mechanically competent to a high standard
- Understands local Health and Safety regulations and works within company guidelines
- Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance
- Is flexible and can prioritise, plan and monitor own activity, performance and progress
- Possesses first class customer service and communication skills; written and oral
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
- Understanding of AC/DC power distribution and digital/analogue circuitry
- Must be available for on call (on some weekends)
- Must be able to work autonomously and with minimal supervision
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Holder of a Drivers Licence
Benefits
Comp & perks- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts