GLORY

Field Engineer

• Directly manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current on technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site accidents involving injury or property damage
• Report to the District Service Manager
• Travel regularly to customer sites throughout York, Pennsylvania and neighboring areas

Field Service Technician

• Manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and perform repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Follow safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site injuries and property damage promptly
• Travel regularly to customer sites throughout Wynnewood, PA and neighboring areas
• Report to the District Service Manager

• Undertake planned maintenance, installations/upgrades, and priority attendance for time-critical customer issues
• Diagnose faults using symptoms, logs/data, root cause analysis, and fixes
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions
• Perform network connectivity tasks including LAN connections, IP settings, basic troubleshooting, and accessing device interfaces
• Repair and maintain electro-mechanical systems including modules, sensors, motors, transport mechanisms, and power components
• Carry out preventative maintenance to reduce downtime and improve reliability
• Provide clear customer updates and set expectations during service activity
• Complete accurate job documentation covering work completed, parts used, findings, and next steps
• Escalate issues with evidence, logs, and fault context to technical support
• Work to agreed service levels and prioritise time-critical issues with scheduling and technical teams
• Report to the Field Service Manager

Field Service Engineer

• Undertake planned maintenance, installations/upgrades, and priority attendance for time-critical customer issues
• Diagnose faults using symptoms, logs/data, root-cause analysis, and fixes
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions
• Perform network connectivity tasks including LAN connections, IP settings, basic troubleshooting, and accessing device interfaces
• Repair and maintain electro-mechanical systems including modules, sensors, motors, transport mechanisms, and power components
• Carry out preventative maintenance to reduce downtime and improve reliability
• Provide clear customer updates and set expectations during service activity
• Complete accurate job documentation covering work completed, parts used, findings, and next steps
• Escalate issues with evidence, logs, and fault context to technical support
• Work to agreed SLAs, prioritising time-critical issues with scheduling and technical teams to achieve first-time fixes and minimise disruption
• Manage workload independently while reporting to the Field Service Manager

• Manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
• Follow safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site accidents involving injury or property damage promptly
• Travel regularly to customer sites throughout Chicago and neighboring areas
• Report to the District Service Manager

• Manage all aspects of customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current on technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site accidents promptly
• Report to the District Service Manager
• Travel locally to customer sites throughout Lake Charles, Jennings, and neighboring areas

• Manage all aspects of customer service and care
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Follow safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site injuries and property damage promptly
• Travel regularly to customer sites throughout Chicago and neighboring areas
• Report to the District Service Manager

• Directly manage customer service and care for clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site accidents involving injury or property damage in a timely manner
• Work under the District Service Manager

Field Service Technician – 2nd Shift

• Directly manage all aspects of customer service and care with clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay abreast of technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers apprised of progress during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site accidents involving injury or property damage promptly
• Report to the District Service Manager

• Directly manage all aspects of customer service and care with clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site accidents involving injury or property damage
• Report to the District Service Manager
• Provide regular local travel to customer sites throughout Lubbock, Texas, and neighboring areas

Director

• Drive new business growth and expand existing relationships across a defined portfolio of mid-tier retail accounts
• Deliver revenue and order intake objectives using Glory’s sales methodology and consultative selling
• Lead new logo acquisition and account development across grocery, department store, QSR, convenience, and other cash-handling retail environments
• Manage the full sales pipeline from opportunity creation through close
• Make heavy outbound calls to prospects and customers
• Generate and qualify new business through outbound prospecting and strategic account engagement
• Achieve sales and revenue targets through pipeline management and closing
• Maintain accurate CRM documentation and forecasting
• Develop and execute territory and account plans
• Build and sustain customer relationships
• Partner cross-functionally to deliver solutions
• Resolve customer issues quickly and professionally
• Represent the company at industry events and meetings
• Travel within the assigned territory for customer meetings
• Report to the Regional Vice President- Retail
• Achieve or exceed revenue and order intake targets
• Maintain a strong quota-aligned pipeline
• Consistently create and convert new opportunities
• Deliver accurate CRM-based forecasting

Field Service Technician

Field Service Technician

Field Service Engineer

Field Service Engineer

Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician – 2nd Shift

Field Service Technician

Field Service Technician

Director, Commercial Accounts – Retail