Field Service Engineer

GLORY

. Undertake planned maintenance, installations/upgrades, and priority attendance for time-critical customer issues .

Posted 9/30/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing electro-mechanical systems while providing exceptional customer service. Proficient in managing workloads independently and adhering to SLAs in a field service environment.

Highest-signal resume keywords

Field Service ExperienceFault-Finding AbilityNetworking CompetenceCustomer Service SkillsWindows Laptop Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro-Mechanical Systems RepairFault DiagnosisPreventative MaintenanceNetwork Connectivity TasksIP AddressingDevice ConfigurationHardware/Software UpgradesRoot-Cause AnalysisJob DocumentationSLA Adherence

Soft Skills

Excellent Communication SkillsCustomer UpdatesWorkload ManagementCoaching Ability

Tools & Technologies

Windows LaptopRemote Support Tools

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

ATMsPrinters/MFDsEPOSKiosksVendingSecurity SystemsCash-Handling

About the role

Key responsibilities & impact

Undertake planned maintenance, installations/upgrades, and priority attendance for time-critical customer issues
Diagnose faults using symptoms, logs/data, root-cause analysis, and fixes
Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions
Perform network connectivity tasks including LAN connections, IP settings, basic troubleshooting, and accessing device interfaces
Repair and maintain electro-mechanical systems including modules, sensors, motors, transport mechanisms, and power components
Carry out preventative maintenance to reduce downtime and improve reliability
Provide clear customer updates and set expectations during service activity
Complete accurate job documentation covering work completed, parts used, findings, and next steps
Escalate issues with evidence, logs, and fault context to technical support
Work to agreed SLAs, prioritising time-critical issues with scheduling and technical teams to achieve first-time fixes and minimise disruption
Manage workload independently while reporting to the Field Service Manager

Requirements

What you’ll need

Proven field service experience in a customer environment; ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology
Strong fault-finding ability across electro-mechanical systems
Confident using a Windows laptop for diagnostics, reporting, and communication
Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces
Excellent customer service and communication skills, written and verbal
Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
Full UK driving licence
Ability to set a static IP, log into a router/switch, troubleshoot no-connection issues, and understand networking basics
Experience adhering to SLAs and managing high-priority callouts desirable
Understanding of health and safety in the field desirable
Experience with hardware/software upgrades, device configuration, or remote support tools desirable
Coaching/mentoring ability desirable

Benefits

Comp & perks

25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
Company Car
Competitive company pension scheme
Ongoing training and development
Private medical insurance for all employees (enhanced membership can be purchased for other family members)
Dental insurance for all employees
Life assurance
Income protection scheme
Employee assistance programme
Employee Wellbeing events and Mental Health First Aiders
Employee My Benefits portal offering extensive retail discount
Company Vehicle