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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing electro-mechanical systems while providing exceptional customer service. Proficient in network connectivity tasks and effective communication, ensuring adherence to service levels and efficient management of priorities.
Highest-signal resume keywords
Field Service ExperienceFault-Finding AbilityNetworking CompetenceCustomer Service SkillsWindows Laptop Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electro-Mechanical Systems RepairFault DiagnosisPreventative MaintenanceNetwork ConnectivityIP AddressingLAN TroubleshootingDevice ConfigurationRoot Cause AnalysisJob DocumentationSLA Adherence
Soft Skills
Excellent Communication SkillsCustomer Service OrientationTime ManagementCoaching Ability
Tools & Technologies
Windows LaptopRemote Support Tools
Certifications & Qualifications
Full UK Driving Licence
Industry Keywords
Health & SafetyService LevelsHigh-Priority Callouts
About the role
Key responsibilities & impact- Undertake planned maintenance, installations/upgrades, and priority attendance for time-critical customer issues
- Diagnose faults using symptoms, logs/data, root cause analysis, and fixes
- Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions
- Perform network connectivity tasks including LAN connections, IP settings, basic troubleshooting, and accessing device interfaces
- Repair and maintain electro-mechanical systems including modules, sensors, motors, transport mechanisms, and power components
- Carry out preventative maintenance to reduce downtime and improve reliability
- Provide clear customer updates and set expectations during service activity
- Complete accurate job documentation covering work completed, parts used, findings, and next steps
- Escalate issues with evidence, logs, and fault context to technical support
- Work to agreed service levels and prioritise time-critical issues with scheduling and technical teams
- Report to the Field Service Manager
Requirements
What you’ll need- Proven field service experience in a customer environment
- Strong fault-finding ability across electro-mechanical systems
- Confident using a Windows laptop for diagnostics, reporting, and communication
- Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces
- Excellent customer service and communication skills (written and verbal)
- Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
- Full UK driving licence
- Desirable: Experience adhering to SLAs and managing high-priority callouts
- Desirable: Understanding of health & safety in the field
- Desirable: Experience with hardware/software upgrades, device configuration, or remote support tools
- Desirable: Coaching/mentoring ability
- Expected networking competence: setting a static IP, logging into a router/switch, troubleshooting no-connection issues, and understanding networking basics
Benefits
Comp & perks- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discount
- Full training provided