Field Service Technician

GLORY

. Directly manage all aspects of customer service and care with clients .

Posted 9/18/2026full-timePlano • Texas • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong focus on customer service and technical communication. Proficient in working with electrical schematics and mechanical drawings, ensuring adherence to safety guidelines and effective problem resolution.

Highest-signal resume keywords

Customer Service ManagementTroubleshooting High-Speed EquipmentElectrical Engineering KnowledgeTechnical Field Service ExperienceValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting SkillsRepairing High-Speed Paper Handling MachinesAC/DC Power DistributionDigital/Analog CircuitryWorking with Electric SchematicsLogic DiagramsMechanical DrawingsSystem UpgradesHardware/Software UpgradesEnvironmental Health & Safety Training

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAutonomous Work Capability

Tools & Technologies

Microsoft OfficeNetwork SitesEmail Communication

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing

Industry Keywords

Cash-Handling EquipmentTechnical Field ServiceMaintenanceJob-Site SafetyOn-Call Rotation

About the role

Key responsibilities & impact

Directly manage all aspects of customer service and care with clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay abreast of technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers apprised of progress during maintenance or system downtime
Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Report job-site accidents involving injury or property damage promptly
Report to the District Service Manager

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
Excellent customer service and communication skill
Working knowledge of personal computers, especially Microsoft Office, network sites, and email communication
Logical troubleshooting skills and capability to isolate problems at PCB or component level
Ability to work with electric schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, and currency sorters
ATM or copier machine experience preferred
3-5 years of technical field service repair experience preferred
Hold a Valid Driver’s License
Must live within a reasonable commute from the assigned territory
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must be able to work at customer sites as needed
Ability to work weekends and/or holidays on a rotational basis
Must be available for an on-call rotation, typically once every 3 to 5 weeks
Must be able to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate; Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans through Blue Cross Blue Shield
Paid Parental Leave
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance – this benefit only applies to certain positions
Company van provided