Field Service Technician

GLORY

. Directly manage all aspects of customer service and care with clients .

Posted 10/6/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $22 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, ensuring customer satisfaction through effective communication and technical support. Proficient in working with electrical schematics and maintaining compliance with safety guidelines.

Highest-signal resume keywords

Customer Service ManagementTroubleshooting SkillsHigh-Speed Equipment RepairElectrical Schematics ProficiencyTechnical Field Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electro-MechanicsElectrical EngineeringAC/DC Power DistributionDigital/Analog CircuitryRepairing High-Speed Paper-Handling MachinesLogical TroubleshootingWorking with Logic DiagramsMechanical DrawingsTechnical Field Service RepairEnvironmental Health & Safety Training

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAutonomous Work Ability

Tools & Technologies

Microsoft OfficeNetwork-Site NavigationEmail Communication

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing

Industry Keywords

Cash-Handling EquipmentATM RepairVending Machine RepairMilitary RepairField Service RepairCustomer SitesTechnical Assistance

About the role

Key responsibilities & impact

Directly manage all aspects of customer service and care with clients
Ensure overall customer satisfaction
Independently troubleshoot and repair high-speed cash-handling equipment
Diagnose system problems and make repairs
Track and manage parts and tools
Keep customers apprised of progress during maintenance or system downtime
Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades requiring technical assistance
Stay current with changes in technical and functional elements of GLORY equipment
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Report job-site accidents involving injury or property damage promptly
Perform other responsibilities assigned within the scope of the position

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields such as mechanics, electronics, automation, or data processing preferred
Excellent customer service and communication skills
Working knowledge of personal computers, especially Microsoft Office, network-site navigation, and email communication
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, or currency sorters; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred, such as aviation, medical equipment, vending machine repair, and/or military repair
Valid driver’s license
Ability to lift up to 50 pounds without assistance
Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must be able to work at all customer sites as needed, including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends; 24/7 availability may rarely be necessary
Ability to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Must reside within the assigned territory or be willing to relocate; relocation assistance is not available

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% base contribution paid by Glory and employer matching of 3% up to 6% of your contribution
Health insurance with three Blue Cross Blue Shield medical plans
MDLive 24/7 Virtual Doctor and Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Company-paid Basic Life Insurance and AD&D
Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program
Paid vacation, starting with a prorated amount and 80 hours during the first full year; increases with years of service
Paid sick days based on City/State requirements
9 to 11 paid holidays based on start date
Paid Parental Leave
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual bonus opportunity
Opportunities for internal promotions/career advancement
Company vehicle/insurance for certain positions
Company van provided for travel to customer sites
Relocation assistance is not available