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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong focus on customer service and technical communication. Proficient in working with electrical schematics and maintaining customer satisfaction through effective problem-solving and timely service delivery.
Highest-signal resume keywords
Troubleshooting SkillsCustomer ServiceElectro-Mechanics KnowledgeTechnical Field Service Repair ExperienceValid Driver’s License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High-Speed Cash-Handling Equipment RepairAC/DC Power DistributionDigital/Analog CircuitryElectrical SchematicsLogic DiagramsMechanical DrawingsParts ManagementMachine InstallationsHardware/Software UpgradesEnvironmental Health & Safety Training
Soft Skills
Excellent Communication SkillsCustomer Satisfaction FocusAutonomous Work AbilityProblem-Solving SkillsTeam Collaboration
Tools & Technologies
Microsoft OfficeNetwork NavigationEmail CommunicationCash-Handling EquipmentPersonal Computers
Certifications & Qualifications
Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing
Industry Keywords
Technical Field ServiceCustomer CareFinancial InstitutionsCasinosRetail StoresRecreational ParksJob-Site SafetyOn-Call RotationWeekend AvailabilityTravel Requirements
About the role
Key responsibilities & impact- Manage all aspects of customer service and care for clients
- Independently troubleshoot and repair high-speed cash-handling equipment
- Track and manage parts and tools
- Stay current on technical and functional changes to GLORY equipment
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customers informed during maintenance or system downtime
- Complete machine installations, Engineering Change Notices, and hardware/software upgrades
- Adhere to safety guidelines and policies
- Complete required Environmental Health & Safety training
- Report job-site accidents promptly
- Report to the District Service Manager
- Travel locally to customer sites throughout Lake Charles, Jennings, and neighboring areas
Requirements
What you’ll need- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields preferred, including mechanics, electronics, automation, and data processing
- Excellent customer service and communication skills
- Working knowledge of personal computers, Microsoft Office, network navigation, and email communication
- Logical troubleshooting skills and ability to isolate problems at PCB or component level
- Ability to work with electrical schematics, logic diagrams, and mechanical drawings
- Knowledge of AC/DC power distribution and digital/analog circuitry
- Experience repairing high-speed paper-handling machines preferred; ATM or copier experience preferred
- 3–5 years of technical field service repair experience preferred
- Valid Driver’s License
- Ability to lift up to 50 pounds without assistance
- Ability to sit and/or stand for long periods and frequently kneel, bend, squat, and twist
- Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
- Ability to work weekends and/or holidays on a rotational basis
- Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
- Ability to drive to customer sites during working hours
- Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
Benefits
Comp & perks- 401(k) Retirement Plan with Fidelity, including 2.5% company base contribution and employer matching
- Health insurance with three Blue Cross Blue Shield medical plans
- Paid Parental Leave
- MDLive 24/7 Virtual Doctor and Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Company-paid Basic Life Insurance and AD&D
- Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program
- Paid Vacation
- Paid Sick Days
- 9 to 11 Paid Holidays
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions and career advancement
- Company vehicle and insurance for certain positions
- Company van provided for customer-site travel