Field Service Technician

GLORY

. Directly manage all aspects of customer service and care with clients .

Posted 10/15/2026full-timeBiddeford • Maine • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment while ensuring customer satisfaction. Proficient in working with electrical schematics and maintaining compliance with safety guidelines.

Highest-signal resume keywords

Customer Service ManagementTroubleshooting High-Speed EquipmentElectrical Schematics ProficiencyTechnical Field Service RepairValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro-MechanicsElectrical EngineeringAC/DC Power DistributionDigital/Analog CircuitryRepairing Check SortersRepairing Mail SortersRepairing Currency SortersLogic DiagramsMechanical DrawingsEnvironmental Health & Safety Training

Soft Skills

Excellent Communication SkillsLogical Troubleshooting Skills

Tools & Technologies

Microsoft OfficeNetwork SitesEmail Communication

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing

Industry Keywords

Customer SatisfactionTechnical Field ServiceHigh-Speed Cash-Handling EquipmentJob-Site SafetyOn-Call Rotation

About the role

Key responsibilities & impact

Directly manage all aspects of customer service and care with clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers apprised of progress during maintenance or system downtime
Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Report job-site accidents involving injury or property damage in a timely manner
Report to the District Service Manager

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, such as mechanics, electronics, automation, and data processing preferred
Excellent customer service and communication skill
Working knowledge of personal computers, especially Microsoft Office, network sites, and email communication
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, and currency sorters; ATM or copier machine experience preferred
3-5 years of technical field service repair experience preferred
Valid Driver’s License
Must lift up to 50 pounds without assistance
Must sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must work at customer sites as needed, including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Must be available for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Must drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate; Glory matches 3% up to 6% of your contribution
Health insurance with three Blue Cross Blue Shield medical plans
MDLive 24/7 Virtual Doctor and Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Company-paid Basic Life insurance and AD&D
Company-paid Short Term Disability, Long Term Disability, and Employee Assistance Program
Paid Vacation
Paid Sick days based on City/State requirements
9 to 11 paid holidays based on start date
Paid Parental Leave
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance for certain positions
Company van provided