Field Service Technician

GLORY

. Directly manage customer service and care for clients .

Posted 10/28/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment while ensuring customer satisfaction. Proficient in working with electrical schematics and maintaining compliance with safety guidelines.

Highest-signal resume keywords

Customer Service ManagementTroubleshooting High-Speed EquipmentElectrical Schematics ProficiencyTechnical Field Service Repair ExperienceValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro-MechanicsElectrical EngineeringAC/DC Power DistributionDigital/Analog CircuitryRepairing High-Speed Paper-Handling MachinesLogical Troubleshooting SkillsWorking with Logic DiagramsMechanical DrawingsSystem UpgradesEnvironmental Health & Safety Training

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAbility to Work AutonomouslyProblem-Solving SkillsAdaptability to Work Weekends and Holidays

Tools & Technologies

Microsoft OfficePersonal ComputersNetwork SitesEmail Communication

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing

Industry Keywords

High-Speed Cash-Handling EquipmentFinancial InstitutionsCasinosRetail StoresTechnical Field Service

About the role

Key responsibilities & impact

Directly manage customer service and care for clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers informed during maintenance or system downtime
Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Report job-site accidents involving injury or property damage promptly
Report to the District Service Manager
Provide regular local travel to customer sites throughout Lubbock, Texas, and neighboring areas

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields such as mechanics, electronics, automation, or data processing preferred
Excellent customer service and communication skills
Working knowledge of personal computers, Microsoft Office, network sites, and email communication
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, or currency sorters; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred
Valid driver's license
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Must be able to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Must be able to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Must reside within the assigned territory or be willing to relocate; relocation assistance is unavailable

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity, including 2.5% company base contribution and employer matching up to 6% of employee contribution
Health insurance with three Blue Cross Blue Shield medical plans
Paid Parental Leave
MDLive 24/7 Virtual Doctor and Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Company-paid Basic Life Insurance and AD&D
Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program
Paid vacation, starting with a prorated first-year amount and increasing with years of service
Paid sick days based on City/State requirements
9 to 11 paid holidays
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions and career advancement
Company vehicle and insurance for certain positions
10% shift differential for working second-shift hours
Company van provided for travel to customer sites