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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong focus on customer service and technical communication. Proficient in working with electrical schematics and maintaining customer satisfaction during service operations.
Highest-signal resume keywords
Troubleshooting SkillsCustomer ServiceElectro-Mechanics KnowledgeTechnical Field Service Repair ExperienceValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing High-Speed Cash-Handling EquipmentWorking with Electrical SchematicsAC/DC Power DistributionDigital/Analog CircuitryTechnical Field Service RepairMachine InstallationsSystem UpgradesEnvironmental Health & Safety TrainingLogical Problem Isolation
Soft Skills
Excellent Communication SkillsCustomer Satisfaction FocusAbility to Work Autonomously
Tools & Technologies
Microsoft OfficePersonal ComputersNetwork SitesEmail Communication
Certifications & Qualifications
Certificates in Related Fields
Industry Keywords
High-Speed Paper-Handling MachinesATM ExperienceCopier ExperienceFinancial InstitutionsCasinosRetail Stores
About the role
Key responsibilities & impact- Manage all aspects of customer service and care
- Independently troubleshoot and repair high-speed cash-handling equipment
- Track and manage parts and tools
- Stay current with technical and functional changes to GLORY equipment
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customers informed during maintenance or system downtime
- Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
- Follow safety guidelines and policies
- Complete required Environmental Health & Safety training
- Report job-site injuries and property damage promptly
- Travel regularly to customer sites throughout Chicago and neighboring areas
- Report to the District Service Manager
Requirements
What you’ll need- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields preferred
- Excellent customer service and communication skills
- Working knowledge of personal computers, Microsoft Office, network sites, and email communication
- Logical troubleshooting skills and ability to isolate problems at PCB or component level
- Ability to work with electrical schematics, logic diagrams, and mechanical drawings
- Knowledge of AC/DC power distribution and digital/analog circuitry
- Experience repairing high-speed paper-handling machines preferred; ATM or copier experience preferred
- 3–5 years of technical field service repair experience preferred
- Valid driver’s license
- Ability to lift up to 50 pounds without assistance
- Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
- Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
- Ability to work weekends and/or holidays on a rotational basis
- Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
- Ability to drive to customer sites during working hours
- Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
- Must reside within the assigned Chicago territory or be willing to relocate; relocation assistance is unavailable
Benefits
Comp & perks- 401(k) retirement plan with Fidelity, including 2.5% company base contribution and employer matching
- Health insurance with three Blue Cross Blue Shield medical plans
- Paid parental leave
- 24/7 virtual doctor and nurse line
- Dental insurance
- Vision insurance
- FSA / dependent care
- Voluntary life insurance
- Company-paid basic life insurance and AD&D
- Company-paid short-term disability, long-term disability, and employee assistance program
- Paid vacation
- Paid sick days
- 9–11 paid holidays
- Professional development assistance
- Education assistance
- Adoption assistance
- Legal and ID theft plans
- Annual bonus opportunity
- Internal promotion and career advancement opportunities
- Company vehicle and insurance for certain positions