Field Service Technician

GLORY

. Directly manage customer service and care for clients .

Posted 10/14/2026full-timeBuffalo • New York • United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong focus on customer service and technical communication. Proficient in working with electrical schematics and maintaining customer satisfaction through effective problem-solving and timely service delivery.

Highest-signal resume keywords

Troubleshooting SkillsCustomer ServiceElectro-Mechanics KnowledgeTechnical Field Service ExperienceValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing High-Speed EquipmentElectrical SchematicsAC/DC Power DistributionDigital/Analog CircuitryTechnical Field ServiceMachine InstallationSystem UpgradesEnvironmental Health & Safety TrainingParts Management

Soft Skills

Communication SkillsCustomer CareAutonomous WorkProblem-SolvingAdaptability

Tools & Technologies

Microsoft OfficeNetwork NavigationEmail

Certifications & Qualifications

Certificates in Related Fields

Industry Keywords

Cash-Handling EquipmentFinancial InstitutionsCasinosRetail StoresTechnical Field Service

About the role

Key responsibilities & impact

Directly manage customer service and care for clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers informed during maintenance or system downtime
Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades
Follow safety guidelines and policies
Complete required Environmental Health & Safety training
Report job-site injuries and property damage promptly
Travel regularly to customer sites throughout Buffalo, New York, and neighboring areas
Drive from home daily to customer sites using a company van
Report to the District Service Manager, Brandon Nicholson

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields preferred
Excellent customer service and communication skills
Working knowledge of personal computers, Microsoft Office, network navigation, and email
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines preferred
3–5 years of technical field service repair experience preferred
Valid driver's license
Ability to lift up to 50 pounds without assistance
Ability to sit or stand for long periods and frequently kneel, bend, squat, sit, and twist
Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and holidays on a rotational basis
Availability for an on-call rotation, typically every 3 to 5 weeks, including evenings and weekends
Ability to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel
Ability to accommodate limited accessibility at job sites
Ability to work autonomously with minimal supervision
Must reside within the assigned territory or be willing to relocate; relocation assistance is unavailable

Benefits

Comp & perks

401(k) retirement plan with Fidelity, including 2.5% base contribution and employer matching
Health insurance through Blue Cross Blue Shield
Paid parental leave
MDLive 24/7 virtual doctor and nurse line
Dental insurance
Vision insurance
FSA / dependent care
Voluntary life insurance
Company-paid basic life insurance and AD&D
Company-paid short-term disability, long-term disability, and employee assistance program
Paid vacation
Paid sick days
9 to 11 paid holidays
Professional development assistance
Education assistance and tuition assistance
Adoption assistance
Legal and ID theft plans
Annual bonus opportunity
Internal promotion and career advancement opportunities
Company vehicle and insurance for certain positions
Company van provided for customer-site travel