Field Service Technician

GLORY

. Directly manage all aspects of customer service and care with clients .

Posted 9/17/2026full-timeLubbock • Texas • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment while ensuring customer satisfaction. Proficient in working with electrical schematics and maintaining compliance with safety guidelines.

Highest-signal resume keywords

Customer Service ManagementTroubleshooting SkillsHigh-Speed Equipment RepairElectrical Schematics ProficiencyTechnical Field Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electro-MechanicsElectrical EngineeringAC/DC Power DistributionDigital/Analog CircuitryHigh-Speed Paper-Handling Machine RepairLogic DiagramsMechanical DrawingsData ProcessingEngineering Change NoticesHardware/Software Upgrades

Soft Skills

Excellent Communication SkillsLogical Problem SolvingAbility to Work AutonomouslyCustomer Relationship ManagementStress Management

Tools & Technologies

Microsoft OfficeNetwork SitesEmail CommunicationCash-Handling EquipmentPersonal Computers

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing

Industry Keywords

Customer SatisfactionEnvironmental Health & SafetyTechnical Field ServiceFinancial InstitutionsRetail Stores

About the role

Key responsibilities & impact

Directly manage all aspects of customer service and care with clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers informed during maintenance or system downtime
Complete machine installations, Engineering Change Notices, and hardware/software upgrades
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Timely report job-site accidents involving injury or property damage
Report to the District Service Manager
Provide regular local travel to customer sites throughout Lubbock, Texas, and neighboring areas

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, such as mechanics, electronics, automation, or data processing preferred
Excellent customer service and communication skill
Working knowledge of personal computers, especially Microsoft Office, network sites, and email communication
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines such as check sorters, mail sorters, or currency sorters; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred
Valid Driver’s License
Ability to lift up to 50 pounds without assistance
Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Ability to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel, may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Must reside within the assigned territory or be willing to relocate; relocation assistance is not available
Must be able to read, complete simple math calculations, and withstand moderate amounts of stress

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity, including a 2.5% company base contribution and employer matching
Health insurance with three Blue Cross Blue Shield medical plans
Paid Parental Leave
MDLive 24/7 Virtual Doctor and Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Company-paid Basic Life Insurance and AD&D
Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program
Paid Vacation
Paid Sick Days based on City/State requirements
9 to 11 paid holidays
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company vehicle and insurance for certain positions
Company van provided