Field Service Technician

GLORY

. Manage all aspects of customer service and care for clients .

Posted 10/14/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing high-speed cash-handling equipment, with a strong focus on customer service and technical proficiency in electro-mechanics and electrical engineering. Capable of managing parts, tools, and installations while adhering to safety guidelines and ensuring customer satisfaction.

Highest-signal resume keywords

Troubleshooting SkillsCustomer ServiceElectro-MechanicsTechnical Field Service RepairElectrical Schematics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing High-Speed Cash-Handling EquipmentAC/DC Power DistributionDigital/Analog CircuitryWorking with Electrical SchematicsLogic DiagramsMechanical DrawingsMachine InstallationsHardware/Software UpgradesEnvironmental Health & Safety Training

Soft Skills

Excellent Communication SkillsCustomer Satisfaction FocusAbility to Work Autonomously

Tools & Technologies

Microsoft OfficeNetwork SitesEmail

Certifications & Qualifications

Certificates in MechanicsCertificates in ElectronicsCertificates in AutomationCertificates in Data Processing

Industry Keywords

High-Speed Paper-Handling MachinesATM ExperienceCopier ExperienceTechnical Field ServiceJob-Site Safety Guidelines

About the role

Key responsibilities & impact

Manage all aspects of customer service and care for clients
Independently troubleshoot and repair high-speed cash-handling equipment
Track and manage parts and tools
Stay current with technical and functional changes to GLORY equipment
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customers informed during maintenance or system downtime
Complete machine installations, Engineering Change Notices, and hardware/software upgrades
Adhere to safety guidelines and policies
Complete required Environmental Health & Safety training
Report job-site accidents involving injury or property damage promptly
Report to the District Service Manager

Requirements

What you’ll need

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields such as mechanics, electronics, automation, or data processing preferred
Excellent customer service and communication skills
Working knowledge of personal computers, especially Microsoft Office, network sites, and email
Logical troubleshooting skills and ability to isolate problems at PCB or component level
Ability to work with electrical schematics, logic diagrams, and mechanical drawings
Knowledge of AC/DC power distribution and digital/analog circuitry
Experience repairing high-speed paper-handling machines; ATM or copier experience preferred
3–5 years of technical field service repair experience preferred
Valid driver’s license
Ability to lift up to 50 pounds without assistance
Ability to sit and/or stand for long periods and frequently kneel, bend, squat, sit, and twist
Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores
Ability to work weekends and/or holidays on a rotational basis
Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends
Ability to drive to customer sites during working hours
Occasional travel outside the assigned territory, including air and overnight travel
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% base contribution and employer match of 3% up to 6% of employee contribution
Health insurance with three Blue Cross Blue Shield medical plans
Paid parental leave
MDLive 24/7 virtual doctor and nurse line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary life insurance
Company-paid basic life insurance and AD&D
Company-paid short-term disability, long-term disability, and employee assistance program
Paid vacation
Paid sick days based on city/state requirements
9–11 paid holidays
Professional development assistance
Education assistance
Adoption assistance
Legal and ID theft plans
Annual bonus opportunity
Internal promotion and career advancement opportunities
Company vehicle and insurance for certain positions