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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and administrative capabilities in service operations, with a focus on customer support and effective communication in both German and French. Proficient in managing service orders and maintaining accurate documentation while contributing to cross-functional initiatives.
Highest-signal resume keywords
Service Support ExperienceExcellent German SkillsProficiency In Microsoft OfficeStrong Customer FocusExperience With ERP Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Order ProcessingData MaintenanceStatistical AnalysisService-Level Agreement MonitoringDocumentation Management
Soft Skills
Excellent Organizational SkillsSolution-Oriented Working StyleEnthusiasm For CollaborationReliabilityAdaptability To Changing Priorities
Tools & Technologies
ERP SystemsService Management SystemsMicrosoft Office
Certifications & Qualifications
Completed Commercial Apprenticeship
Industry Keywords
Service OperationsDispatch CoordinationCustomer AppointmentsMaintenance CoordinationSpare-Parts Logistics
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Schedule and dispatch our service technicians across Switzerland
- Coordinate breakdowns, maintenance, and customer appointments, and monitor agreed service-level agreements (SLAs)
- Process, review, and close service orders and service reports
- Maintain master data, order data, and documentation, and prepare analyses and statistics
- Provide administrative support for customer communications, escalations, spare-parts logistics, and materials supply
- Contribute to special projects and cross-functional improvement initiatives
- Report to the Manager, Service Operations Switzerland
Requirements
What you’ll need- Completed commercial apprenticeship or equivalent qualification
- Experience in service support, helpdesk, dispatch, or administration
- Excellent German skills and good spoken French
- Proficiency in Microsoft Office; experience with ERP or service management systems is an advantage
- Strong customer focus, excellent organizational skills, and enthusiasm for working with diverse internal and external stakeholders
- Independent, reliable, and solution-oriented working style, including when priorities change
Benefits
Comp & perks- A varied, engaging, and autonomous role in a Swiss SME with an international outlook
- A professional team that supports one another and fosters strong team spirit
- An open, informal first-name culture across all levels of the organization
- Modern telecommunications and IT tools, as well as a state-of-the-art dispatching platform
- Flexible working hours and the option to work from home
- Your own area of responsibility with room to make decisions
- A tailored onboarding program
- Excellent training and professional development opportunities
- Further attractive employment conditions and numerous additional benefits