Technical Account Manager

Glow

. Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, implementation, and technical support, with a strong focus on driving customer adoption and success through effective communication and collaboration with cross-functional teams.

Highest-signal resume keywords

Customer OnboardingTechnical Account ManagementTroubleshooting and Problem-SolvingCross-Functional CollaborationCybersecurity Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IntegrationsAPIsWorkflowsTechnical DocumentationCustomer Success Processes

Soft Skills

Relationship BuildingCommunication SkillsOwnershipSelf-SufficiencyPrioritization

Tools & Technologies

EDRMDMIAMTicketing/ITSMCollaboration Platforms

Industry Keywords

CybersecurityTechnical ProductsEnterprise CustomersPost-SalesPre-Sales

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through
Serve as the primary technical point of contact for customers throughout the post-sales lifecycle
Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment
Run regular customer meetings to review progress, findings, open items, technical questions, and next steps
Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices
Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success
Develop deep product and technical expertise, troubleshoot independently, and drive practical solutions for customer needs
Partner with customers to define, track, and evolve success criteria based on their goals and use cases
Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities
Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed

Requirements

What you’ll need

Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar
Strong preference for experience in cybersecurity companies or with highly technical products
Native-level English
Ability to build trusted relationships with customer stakeholders across security, IT, and technical teams
Experience leading technical onboarding, implementation, and adoption processes for enterprise customers
Strong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior
Ability to work cross-functionally with Engineering, Product, and Data teams and translate customer needs into practical technical outcomes
Strong ownership and self-sufficiency, with the ability to navigate ambiguity and drive solutions forward with limited oversight
Strong written and verbal communication skills, including customer updates, technical documentation, and cross-functional coordination
Ability to manage multiple customer engagements in parallel with strong prioritization and follow-through
Familiarity with common enterprise systems such as EDR, MDM, IAM, ticketing/ITSM, and collaboration platforms is a bonus
Experience supporting both post-sales customer success and technical pre-sales motions is a bonus
Prior experience helping build post-sales processes, customer playbooks, and repeatable operating models is a bonus

Benefits

Comp & perks

Inclusive workplace commitment
Equal opportunity employment
Workplace free from discrimination and harassment