Glow

Recruitment

• Own full-cycle recruiting for corporate and G&A roles — from kickoff to offer and close
• Partner with hiring managers to define target profiles, set expectations, and run structured interview processes
• Source and engage high-caliber candidates using LinkedIn Recruiter and other modern outreach tools
• Manage multiple open roles simultaneously while maintaining a high-quality candidate experience
• Track recruiting performance, pipeline health, and hiring metrics to ensure accountability and transparency
• Continuously improve recruiting workflows, scorecards, and dashboards for scalability

Recruiter

Technical Account Manager

• Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through
• Serve as the primary technical point of contact for customers throughout the post-sales lifecycle
• Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment
• Run regular customer meetings to review progress, findings, open items, technical questions, and next steps
• Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices
• Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success
• Develop deep product and technical expertise, troubleshoot independently, and drive practical solutions for customer needs
• Partner with customers to define, track, and evolve success criteria based on their goals and use cases
• Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities
• Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed

Business Development Rep

• Review, qualify, and enrich inbound leads from marketing campaigns, events, and digital sources
• Triage and action new leads within defined response-time SLAs
• Identify and escalate priority leads to the appropriate SDR or sales team member based on territory, industry, or urgency
• Apply firmographic and behavioral qualification criteria to prioritize leads
• Support outbound email, phone, and LinkedIn outreach to warm leads and priority accounts
• Handle common objections before handing leads to the SDR/AE
• Represent Glow at webinars, field events, and conferences
• Drive event registrations through outreach and conduct post-event follow-up to convert interest into pipeline
• Collaborate with the BDR Leader to build and optimize outbound sequences
• Maintain accurate lead activity and progress records in Salesforce
• Own daily activity targets and monthly/quarterly pipeline contribution goals
• Track conversion rates and lead volume, conversion, and routing outcomes
• Maintain product, positioning, pricing, and market knowledge
• Collaborate with Demand Generation, Field Marketing, Sales, and BDR teams
• Surface trends and process gaps and help improve lead workflows and enrichment processes

Business Development Representative

People Operations

• Partner closely with GTM leaders on organizational, talent, and leadership priorities
• Translate business needs into people and organizational decisions
• Build people practices from the ground up, including onboarding, manager routines, performance, development, and employee lifecycle processes
• Support GTM organization scaling through org design, workforce planning, and team structure
• Coach leaders and managers and provide candid feedback
• Drive performance and talent initiatives, including development, retention, succession planning, and performance management
• Identify organizational challenges early and build practical solutions to improve team effectiveness
• Support employees and managers throughout the employee lifecycle
• Own and improve the HRIS and people processes
• Help shape how the company works as it scales

Senior People Business Partner – GTM

• Own GTM searches end-to-end, from defining the profile and hiring strategy through sourcing, offer, and close
• Partner directly with executives and GTM leaders to understand business priorities, anticipate talent needs, and shape hiring plans
• Build strong talent pipelines through proactive sourcing, networking, referrals, and creative outreach
• Own the candidate experience end-to-end with a thoughtful, high-touch process
• Use recruiting data to track funnel performance, identify gaps, and continuously improve hiring processes
• Work across stakeholders to drive alignment, keep processes moving, and improve hiring decisions
• Drive hiring with speed, structure, and strong judgment while maintaining a high bar for talent
• Build and improve recruiting practices, tools, and ways of working from the ground up as the company scales

Senior Talent Acquisition Partner

Compliance

• Build the process to own and complete customer security questionnaires, assessments, and due-diligence requests
• Join customer and prospect calls to explain the company’s security posture, controls, architecture, and risk-management practices
• Build and maintain reusable trust materials, including standard responses, evidence packages, security documentation, and trust-center content
• Manage compliance programs and audits such as SOC 2 and ISO 27001 from readiness through evidence collection, testing, remediation, and ongoing monitoring
• Automate evidence collection, control monitoring, questionnaire responses, and repetitive GRC workflows
• Maintain policies, risk registers, control mappings, vendor reviews, and remediation plans
• Partner with Product, Engineering, IT, Legal, Sales, and Customer Success on security and compliance requirements
• Translate regulatory, contractual, and customer requirements into practical product and operational controls
• Participate in product design and roadmap discussions, identifying control requirements and recommending secure, scalable, and usable solutions
• Track emerging customer expectations and compliance requirements and help prioritize security-program improvements
• Define metrics showing the effectiveness, efficiency, and business impact of the GRC and customer-trust program

Recruiter

Technical Account Manager

Business Development Representative

Senior People Business Partner – GTM

Senior Talent Acquisition Partner

GRC Engineer