Glytec

Customer Success Manager

• Serve as the primary clinical point of contact during and after go-live
• Provide glycemic management expertise, best-practice guidance, and workflow integration support through check-ins, site visits, and remote sessions
• Guide customers through onboarding and EMR alignment using a standardized implementation project plan
• Deliver training through computer-based learning modules, virtual sessions, and onsite education
• Stay current on product releases and updates
• Monitor account health, utilization, and outcomes metrics
• Lead Quarterly Business Reviews and stakeholder check-ins
• Identify risks to customer goals and coordinate cross-functional mitigation plans
• Build and execute customer success plans addressing utilization targets, adoption barriers, and clinical optimization opportunities
• Partner with Partner Growth and Sales to support contract renewals and identify expansion opportunities
• Document customer issues in CRM and coordinate resolution across Clinical, Product, Analytics, and Customer Support teams
• Share product feedback and enhancement requests with the Product Team and Clinical Review Committee
• Grow Glytec’s network of referenceable customers through conferences, research studies, reference calls, and webinars
• Report to the Director, Clinical Success

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Customer Success Manager