Director, Learning & Development

GoHealth Urgent Care

. Lead the transformation of learning and development across the Company .

Posted 9/21/2026full-timeRemote • United StatesLead💰 $153,900 - $211,647 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing enterprise-wide learning strategies, leveraging learning analytics, and managing learning technologies to enhance organizational performance. Proven ability to lead large teams, drive transformation initiatives, and establish effective governance frameworks for learning and development.

Highest-signal resume keywords

Learning Technology ExpertiseEnterprise Learning Strategy DevelopmentInstructional Design PrinciplesLeadership DevelopmentLearning Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Management System (LMS) AdministrationLearning AnalyticsInstructional DesignOnboarding Program DevelopmentOrganizational Change ManagementBudget ManagementVendor ManagementAI-Enabled Learning SolutionsPerformance ConsultingWorkforce Capability Development

Soft Skills

Executive PresenceInfluencing Senior LeadersCoachingPerformance ManagementStrategic Leadership

Tools & Technologies

Workday LearningCornerstoneSuccessFactorsDoceboDigital Learning Platforms

Industry Keywords

Learning & DevelopmentTalent DevelopmentOrganizational DevelopmentHealthcare AdministrationClinical Sciences

About the role

Key responsibilities & impact

Lead the transformation of learning and development across the Company
Build and scale a modern learning ecosystem supporting customer care, operational excellence, and team member experience
Oversee enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets
Lead a multidisciplinary team responsible for LMS, instructional design, EMR training, and market-based training delivery
Develop and execute an enterprise-wide learning strategy aligned with growth plans, business objectives, and patient experience goals
Create scalable asynchronous learning and learning roadmaps for hard- and soft-skill development
Establish learning standards, governance, KPI, measurement, and effectiveness frameworks
Modernize learning through instructional design, AI-enabled tools, adaptive learning, simulations, microlearning, and digital platforms
Serve as executive owner of the learning technology ecosystem
Partner with Technology, Operations, Clinical Leadership, Talent Management, Compliance, Security, and Joint Venture teams
Evaluate, implement, optimize, and govern learning technologies and AI-powered learning solutions
Drive automation and process improvement within the learning ecosystem
Design and oversee enterprise onboarding, certification, and competency-based development programs
Oversee learning programs for clinical, operational, support, leadership, and market teams
Build leadership development pathways supporting succession planning and internal mobility
Evaluate learning effectiveness using workforce and learning analytics and communicate insights to executive leadership
Lead Clinical Learning, Learning Solutions, Provider Learning, EMR Training, Learning Technology, Instructional Design, School Programs, and Market Training
Provide strategic leadership, coaching, performance management, and professional development
Develop and manage the annual Learning & Development budget
Evaluate, select, and manage vendors, consultants, and technology providers
Negotiate contracts and monitor utilization, effectiveness, and ROI of learning programs and platforms

Requirements

What you’ll need

Bachelor’s degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration or related field
8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development or Workforce enablement
5+ years of experience leading Managers and large, geographically dispersed teams
Demonstrated success developing and executing enterprise-wide learning and development strategies
Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives
Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes
Experience managing significant learning budgets, vendor relationships, and technology investments
Deep expertise in learning technology, LMS administration, learning analytics, and digital learning platforms
Experience with enterprise learning platforms such as Workday Learning, Cornerstone, SuccessFactors, Docebo, or similar LMS solutions
Strong knowledge of instructional design principles, adult learning theory, and performance consulting
Experience creating scalable onboarding and workforce development programs
Proven ability to lead transformation and organizational change initiatives
Strong business acumen and ability to connect learning outcomes to operational performance
Strong executive presence with the ability to influence senior leaders and drive organizational alignment
Expertise in leadership development, succession planning, talent acceleration, and workforce capability development
Experience establishing skills-based learning and career development frameworks
Strong financial acumen and ability to evaluate ROI of learning investments
Strong knowledge of organizational change management principles and adoption strategies
Understanding of generative AI applications in learning design, content development, coaching, knowledge management, and performance support
Ability to establish governance, effectiveness measures, and responsible use practices for AI-enabled learning solutions
Ability to translate business strategy into workforce capability and development plans
Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
Ability to travel between Company locations and out-of-town destinations as needed, up to 15%

Benefits

Comp & perks

Fully remote work arrangement
Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities
Travel opportunities up to 15% as required by business needs