Team Leader

GoHealth Urgent Care

. Supervise and support team members and business operations .

Posted 9/18/2026full-timeChesterfield • Missouri • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, inventory management, and conducting point-of-care testing while ensuring compliance with medical protocols. Proficient in managing team operations, driving KPIs, and maintaining high-quality patient care standards.

Highest-signal resume keywords

Medical Assistant ExperienceCPOE CertificationBasic Life Support (BLS)Electronic Health Records (EHR)Inventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationPoint-of-Care TestingVital Signs MeasurementMedical TerminologyCash HandlingOrder EntryInventory ControlEquipment CalibrationQuality Assurance/Quality Control (QA/QC)Multi-tasking

Soft Skills

Excellent Communication SkillsTime ManagementOrganizational SkillsSocial PerceptivenessService Orientation

Tools & Technologies

MS OfficePatient Management SoftwareElectronic Health Records (EHR)

Certifications & Qualifications

CPOE CertificationBasic Life Support (BLS)

Industry Keywords

Medical AssistantHealthcare OperationsPatient CareKPI ManagementPatient Flow

About the role

Key responsibilities & impact

Supervise and support team members and business operations
Ensure day-to-day operations, including cash deposits, ordering, inventory management, call backs, and follow-up from the Regional Operations Manager
Conduct monthly inventory and approve orders
Assist the Regional Operations Manager in resolving patient concerns
Provide weekly oversight of calibrator calls
Drive KPIs and strategic initiatives, including NPS, LWOBs, GoReg, registration errors, Conv Pay, and quality metrics
Conduct site walk-throughs
Assist with patient rushes and fill open shifts or call-outs without Premium pay
Assist with MOD duties, leadership meetings, conference calls, leadership events, and weekends
Conduct performance reviews and assist with training and assessment of team members
Participate in interviewing and provide feedback on new-hire selection
Conduct patient registration, secure paperwork and insurance documentation, and verify insurance and eligibility
Process co-pays and schedule patient appointments
Coordinate provider referrals to assigned specialists
Answer patient questions and keep them informed of their status
Inform technical staff of patient flow
Prepare patients for examinations, verify patient information, record medical history, and confirm visit purpose
Perform preliminary physical tests and vital signs, escalating critical cases to providers
Conduct point-of-care testing, including flu, strep, urinalysis, ECG, and HCG
Stock supplies and maintain exam rooms, front desk, and reception areas
Complete order sheets, check supply expiration dates, and maintain inventory levels
Maintain medical records and scan charts to patient files
Answer phone calls and sort incoming and outgoing postal correspondence
Conduct courtesy call-backs for patient follow-up
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
Perform and document equipment controls and calibration, maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets
Partner with the Market PBP to issue DANs/PIPs according to company policies
Assist the Market Specialist with call-out management
Perform other duties as assigned

Requirements

What you’ll need

Graduate of a Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
High school diploma or equivalent required
2+ years of Medical Assistant experience
5+ years of experience or (medical) military experience in lieu of required certifications listed below
Basic Life Support (BLS) through AHA or ARC required at time of hire
Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire
Must pass MVR background check
Knowledge of medical terminology strongly preferred
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software
Keyboard proficiency
Experience using Electronic Health Records
Applicants must be willing and able to travel as needed between the Chesterfield, Kirkwood, Manchester and Des Peres clinics

Benefits

Comp & perks

Full-time employment
Opportunity to work in a collaborative environment
Career opportunity with GoHealth Urgent Care
Training and assessment opportunities for team members