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Team Leader, Medical Assistant
GoHealth Urgent Care. Serve as the frontline leader and operational point person for assigned urgent care centers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and operational management skills in urgent care settings, with a focus on team development, patient experience, and compliance. Proficient in medical assistance tasks, including patient care, documentation, and inventory management.
Highest-signal resume keywords
Medical Assistant ExperienceElectronic Health Records (EHR) SystemsBasic Life Support (BLS) CertificationHealthcare Leadership ExperiencePatient Care Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationVital Signs DocumentationPoint-of-Care TestingInventory ManagementQuality AssuranceClinical DocumentationMedical Terminology
Soft Skills
Organizational SkillsCommunication SkillsProblem-Solving Skills
Tools & Technologies
Microsoft Office Applications
Certifications & Qualifications
CCMACMARMANCMANRCMALPNRNEMTCNABasic Life Support (BLS)
Industry Keywords
Urgent CarePrimary CareEmergency MedicineHealthcare Compliance
About the role
Key responsibilities & impact- Serve as the frontline leader and operational point person for assigned urgent care centers
- Provide coaching, support, and regular one-on-one meetings with team members
- Conduct monthly center meetings and facilitate team communication
- Assist with interviewing, onboarding, training, and performance management
- Partner with leadership and People teams on attendance, performance, and behavioral concerns
- Support new-hire development and collaborate with training teams
- Partner with the Regional Operations Manager on operational success and business initiatives
- Monitor patient experience, volume, throughput, and operational KPIs
- Review patient feedback and assist with service recovery and complaint resolution
- Conduct center walkthroughs and identify facility, equipment, and operational needs
- Monitor inventory, order supplies, and oversee monthly inventory processes
- Ensure quality assurance and quality control logs are completed accurately and timely
- Support staffing plans, weekend leadership coverage, and new center openings
- Assist with Manager-on-Duty responsibilities during operational challenges
- Register patients and verify insurance eligibility
- Obtain and document patient histories and vital signs
- Prepare patients for examination and treatment
- Perform point-of-care testing, including rapid flu, strep, urinalysis, ECGs, and pregnancy tests
- Support providers with patient flow and clinical documentation
- Coordinate referrals, follow-up calls, and patient communication
- Maintain exam rooms, equipment, supplies, and medical records
- Assist with opening and closing procedures and ensure organizational compliance
Requirements
What you’ll need- High school diploma or equivalent
- Minimum of 2 years of Medical Assistant experience
- Valid driver's license and ability to pass a motor vehicle background check
- Basic Life Support (BLS) certification or ability to obtain within required timeframe
- Strong organizational, communication, and problem-solving skills
- Experience using electronic health records (EHR) systems and Microsoft Office applications
- One accepted credential required upon hire: CCMA, CMA, RMA, NCMA, NRCMA, LPN, RN, EMT, or CNA
- Preferred: Graduate of an accredited Medical Assistant program
- Preferred: Previous healthcare leadership, supervisory, charge, or team lead experience
- Preferred: Knowledge of medical terminology
- Preferred: Experience working in urgent care, primary care, emergency medicine, or other fast-paced healthcare environments
Benefits
Comp & perks- Full-time employment
- Opportunity to work in a collaborative, inclusive, innovative, and accountable culture
- Career growth opportunity in a rapidly growing organization