Training Coach

GoHealth Urgent Care

. Execute the practical skills training phase of new-hire training using a formal, organized, competency-based teaching method .

Posted 10/23/2026full-timeSt. Louis • Missouri • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executing competency-based training for new hires, assessing technical skills, and providing in-center coaching. Proficient in clinical skills, including Point of Care Testing and patient care procedures, while maintaining compliance with medical standards.

Highest-signal resume keywords

Medical Assistant CertificationElectronic Health Record (EHR) ExperiencePoint of Care TestingBasic Life Support (BLS)Training and Development Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Point of Care TestingPatient RegistrationVital Signs IntakeClinical Laboratory ProceduresMedical TerminologyAirtable Compliance DocumentationCompetency ValidationMicrosoft Office ProficiencyInventory ManagementEquipment Calibration

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationExcellent Organizational SkillsExcellent Presentation SkillsAbility to Work Flexible Schedule

Certifications & Qualifications

Basic Life Support (BLS)CPOE Certification

Industry Keywords

Medical AssistantUrgent CareHealthcare SupervisorCompetency-Based TrainingPatient Care

About the role

Key responsibilities & impact

Execute the practical skills training phase of new-hire training using a formal, organized, competency-based teaching method
Assess and validate team members’ technical skills and competencies
Conduct orientation to centers, departments, and the organization
Teach and train team members to predetermined competency levels
Host Learning Coach Workshops as needed
Back up Training Specialists and complete classroom-based training and Airtable compliance documentation
Invest 40–80 dedicated hours with up to six assigned team members
Provide in-center coaching and market-specific training, refreshers, process updates, and annual competencies
Ensure accountability for competency validation and provide timely performance feedback
Collaborate with Training Specialists and Learning team leaders on training quality improvements
Conduct 30-, 60-, and 90-day training check-ins
Track Core Competency Checklist completion and submit digital evaluation forms
Travel to assigned clinic sites in a mobile capacity
Work operationally when training is not needed
Provide training support to Training Coaches nationally and attend mandatory operations/learning meetings when needed
Conduct patient registration, verify insurance and eligibility, process co-pays, and schedule appointments
Coordinate provider referrals and answer patient care questions
Prepare patients for examinations and record medical histories
Obtain vital signs and escalate critical cases to providers
Perform point-of-care testing including flu, strep, urinalysis, ECG, and HCG
Stock supplies, maintain exam rooms and reception areas, and manage inventory
Maintain medical records and scan charts
Handle phone calls and postal correspondence
Conduct courtesy follow-up calls
Perform equipment controls, calibration, quality logs, troubleshooting, preventive maintenance, and repair tickets
Perform other assigned patient-care duties

Requirements

What you’ll need

Graduate of a Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
High school diploma or equivalent required
Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
Training or related experience required
Experience using Electronic Health Record (EHR)
Urgent care experience preferred
Basic Life Support (BLS) required at time of hire
CPOE certification for order entry required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire
Proficient use and understanding of medical terminology
Clinical skills in Point of Care Testing, vitals intake, and clinical laboratory procedures
Proficiency in Microsoft Office programs
Excellent verbal and written communication skills
Excellent presentation skills
Excellent organizational skills
Ability to work a flexible schedule including evenings and weekends

Benefits

Comp & perks

Full-time employment
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