Training Coach

GoHealth Urgent Care

. Partner with the learning and operations team to create an onboarding and training experience .

Posted 10/26/2026full-timeCrestwood • Missouri • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and onboarding processes, with a strong focus on competency validation and performance feedback. Proficient in clinical skills, including Point of Care Testing and medical terminology, while effectively collaborating with healthcare teams.

Highest-signal resume keywords

Medical Assistant CertificationElectronic Health Record (EHR) ExperiencePoint of Care Testing SkillsBasic Life Support (BLS)Training and Development Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SkillsPoint of Care TestingMedical TerminologyTraining ExecutionCompetency ValidationPatient RegistrationInsurance VerificationMicrosoft Office ProficiencyClassroom-Based TrainingAirtable Compliance Documentation

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationExcellent Organizational SkillsPresentation SkillsFlexibility

Tools & Technologies

Electronic Health Record (EHR)AirtableMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Medical Assistant CertificationCPOE CertificationBasic Life Support (BLS)

Industry Keywords

HealthcareMedical AssistancePatient CareClinical ProceduresTraining and DevelopmentCompetency-Based Training

About the role

Key responsibilities & impact

Partner with the learning and operations team to create an onboarding and training experience
Execute practical skills training for new and existing team members
Use a competency-based model to foster learner growth and socialization
Support Medical Providers, Radiologic Technologists, patients, and team members
Teach and evaluate technical skill competencies using approved methods and procedures
Conduct center, department, and organization orientations
Train team members to predetermined competency levels
Host Learning Coach Workshops as needed
Back up Training Specialists and complete classroom-based training and Airtable compliance documentation
Dedicate 40 to 80 hours of training time for up to 6 assigned team members
Provide in-center coaching and market-specific training
Support new hire training, check-ins, process updates, clinical refreshers, registration updates, and annual competencies
Ensure accountability for competency validation and maintain evaluation feedback
Collaborate with Training Specialists and Learning team leaders on training quality improvements
Conduct 30-, 60-, and 90-day training check-ins
Track Core Competency Checklist completion and submit digital Airtable forms
Provide timely performance feedback and escalate issues when needed
Travel to assigned sites based on new-hire locations
Work operationally when training is not needed
Provide training support to Training Coaches nationally
Attend mandatory operations and learning meetings when the Training Specialist is absent
Register patients, verify insurance and eligibility, process copays, and schedule appointments
Coordinate provider referrals and answer patient care questions
Prepare patients for examinations and record medical histories
Obtain vital signs and perform point-of-care testing
Stock supplies, maintain exam rooms and reception areas, and manage inventory
Maintain medical records and scan charts
Handle phone calls and postal correspondence
Conduct patient courtesy call-backs
Perform equipment controls, calibration, quality logs, troubleshooting, preventive maintenance, and repair tickets

Requirements

What you’ll need

Graduate of a Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
CPOE certification must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire
High school diploma or equivalent required
Medical Assistant experience preferred for Graduate of a Medical Assistant Program, or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
Training or related experience required
Experience using Electronic Health Record (EHR)
One of the listed Medical Assistant, nursing, EMT, or CNA certifications preferred at time of hire
Basic Life Support (BLS) required at time of hire
CPOE certification required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire
Proficient use and understanding of medical terminology
Clinical skills in Point of Care Testing, vitals intake, and clinical laboratory procedures
Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook
Excellent verbal and written communication skills
Excellent presentation skills
Excellent organizational skills
Ability to work a flexible schedule including evenings and weekends
Willingness to travel and float among Crestwood, Festus, Imperial, and Oakville clinics

Benefits

Comp & perks

Full-time employment
Flexible schedule including evenings and weekends
Travel between assigned clinics and mobile work capacity
Training, coaching, and professional development opportunities through Learning Coach Workshops and ongoing training support