Training Coach

GoHealth Urgent Care

. Partner with the learning and operations team to create onboarding and training experiences .

Posted 10/26/2026full-timeChesterfield • Missouri • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and onboarding processes, with a strong focus on competency-based skill assessment and performance feedback. Proficient in clinical skills, including point-of-care testing and patient care management, while maintaining compliance with medical standards.

Highest-signal resume keywords

Medical Assistant ExperienceElectronic Health Record (EHR) ProficiencyBasic Life Support (BLS) CertificationPoint-of-Care Testing SkillsTraining and Development Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SkillsPoint-of-Care TestingVital Signs IntakeMedical Terminology ProficiencyPatient RegistrationAirtable Compliance DocumentationMicrosoft Office ProficiencyInventory ManagementQuality AssuranceTroubleshooting

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationExcellent Organizational SkillsPresentation SkillsFlexibility

Certifications & Qualifications

Medical Assistant CertificationCPOE CertificationBasic Life Support (BLS)

Industry Keywords

Urgent Care ExperienceHealthcare SupervisorPatient CareClinical Laboratory ProceduresTraining Programs

About the role

Key responsibilities & impact

Partner with the learning and operations team to create onboarding and training experiences
Execute practical skills training for new and existing team members using a formal, organized, competency-based approach
Assess and validate team member skills and competencies
Conduct center, department, and organization orientations
Teach and train team members to predetermined competency levels
Host Learning Coach Workshops as needed
Back up Training Specialists and complete classroom-based training and Airtable compliance documentation
Invest 40–80 dedicated hours with up to 6 assigned team members
Provide in-center coaching and market-specific training
Conduct check-ins, including 30-, 60-, and 90-day training-needs reviews
Track Core Competency Checklist completion and submit digital evaluation forms
Provide timely performance feedback and escalate issues when needed
Collaborate with Training Specialists and Learning team leaders on training-program quality improvements
Maintain Airtable compliance and team member evaluation feedback
Operate in a mobile capacity and travel to assigned sites
Work operationally when training is not needed
Provide support, partnership, and training to Training Coaches nationally
Attend mandatory operations and learning meetings when representing the Training Specialist
Conduct patient registration, collect paperwork and insurance information, verify eligibility, process co-pays, and schedule appointments
Coordinate provider referrals and answer patient-care questions
Prepare patients for examinations and record medical histories
Obtain vital signs and escalate critical cases to providers
Perform point-of-care testing and communicate results to providers
Stock supplies, maintain exam rooms and reception areas, and manage inventory
Maintain medical records and scan charts
Answer phones and manage postal correspondence
Conduct courtesy follow-up calls
Perform equipment controls, calibration, quality assurance, troubleshooting, preventive maintenance, and repair-ticket submission
Perform other patient-care and assigned duties

Requirements

What you’ll need

High school diploma or equivalent required
Graduate of a Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire
Medical Assistant experience preferred for Graduate of a Medical Assistant Program, or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred
Training or related experience required
Experience using Electronic Health Record (EHR)
Urgent care experience preferred
One listed Medical Assistant, nursing, EMT, or CNA certification preferred at time of hire
Basic Life Support (BLS) required at time of hire
CPOE certification required within two weeks of start date and must remain active in lieu of MA certification within the first 15 months of hire
Proficient use and understanding of medical terminology
Clinical skills in point-of-care testing, vitals intake, and clinical laboratory procedures
Proficiency in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
Excellent verbal and written communication skills
Excellent presentation skills
Excellent organizational skills
Ability to work a flexible schedule including evenings and weekends
Willingness to float among clinics and travel frequently between Chesterfield, Manchester, Kirkwood, and Des Peres, Missouri

Benefits

Comp & perks

Full-time employment
Flexible schedule options including evenings and weekends
Training and professional development through onboarding, workshops, coaching, and competency-based learning
Opportunity to provide training and support to other market Training Coaches nationally