Training Coach

GoHealth Urgent Care

. Partner with the learning and operations teams to create onboarding and training experiences .

Posted 10/23/2026full-timeDes Peres • Missouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and evaluating technical skill competencies, conducting patient care tasks, and maintaining compliance with medical standards. Proficient in Electronic Health Record (EHR) systems and point-of-care testing, with strong communication and organizational skills.

Highest-signal resume keywords

Training ExperienceElectronic Health Record (EHR) ProficiencyCPOE CertificationBasic Life Support (BLS)Clinical Skills in Point-of-Care Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Point-of-Care TestingVital Signs IntakeClinical Laboratory ProceduresMedical TerminologyPatient RegistrationInsurance VerificationMicrosoft Office ProficiencyClassroom-Based TrainingCompetency ValidationInventory Management

Soft Skills

Excellent Verbal CommunicationWritten CommunicationPresentation SkillsOrganizational SkillsAbility to Work Flexible Schedule

Tools & Technologies

AirtableElectronic Health Record (EHR)Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

CPOE CertificationBasic Life Support (BLS)Medical Assistant Certification

Industry Keywords

Medical AssistantUrgent CarePatient CareHealthcare SupervisorCompliance DocumentationTraining Quality ImprovementsPatient Flow ManagementClinical SkillsCoachingCompetency Checklists

About the role

Key responsibilities & impact

Partner with the learning and operations teams to create onboarding and training experiences
Teach and evaluate technical skill competencies using approved methods and procedures
Conduct orientation for centers, departments, and the organization
Train team members to required competency levels for their roles
Host Learning Coach Workshops as needed
Back up Training Specialists and complete classroom-based training and Airtable compliance documentation
Provide 40–80 hours of dedicated coaching for up to six assigned team members
Provide in-center coaching and market-specific training, refreshers, check-ins, and annual competency training
Ensure accountability for competency validation and maintain Core Competency Checklists and evaluations
Collaborate with Training Specialists and Learning team leaders on training quality improvements and market learning needs
Conduct 30-, 60-, and 90-day training check-ins and provide timely performance feedback
Operate in a mobile capacity and travel to assigned sites
Work operationally when training is not needed, including new-hire training, workshops, BLS, and fit testing
Conduct patient registration, verify insurance and eligibility, process co-pays, and schedule appointments
Coordinate referrals, answer patient questions, and communicate patient flow to technical staff
Prepare patients for examinations, record histories, and obtain vital signs
Perform point-of-care testing such as flu, strep, urinalysis, ECG, and HCG testing
Stock supplies, maintain exam rooms and reception areas, manage inventory, and check expiration dates
Maintain medical records, scan charts, handle correspondence, and conduct follow-up calls
Perform equipment controls, calibration, quality logs, troubleshooting, preventive maintenance, and repair tickets
Perform other patient-care and assigned duties

Requirements

What you’ll need

High school diploma or equivalent required
Training or related experience required
Experience using Electronic Health Record (EHR)
CPOE certification required within two weeks of start date if MA certification is not obtained upon hire, and must remain active in lieu of MA certification within the first 15 months
Basic Life Support (BLS) required at time of hire
Medical Assistant experience, urgent care experience, and listed Medical Assistant certifications preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
2+ years of experience within the last 3 years under a licensed healthcare supervisor may substitute for a Medical Assistant program
Proficient understanding of medical terminology
Clinical skills in point-of-care testing, vital signs intake, and clinical laboratory procedures
Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook
Excellent verbal and written communication, presentation, and organizational skills
Ability to work a flexible schedule including evenings and weekends
Ability to travel frequently among clinics in Des Peres, Kirkwood, Manchester, and Chesterfield, Missouri

Benefits

Comp & perks

Full-time employment
Training and professional development through onboarding, workshops, coaching, and competency-based learning
Flexible scheduling
Opportunities to support training coaches nationally