Training Coach II

GoHealth Urgent Care

. Deliver, coordinate, and support clinical and operational training programs within the assigned market .

Posted 9/25/2026full-timeHartford • Connecticut • United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Deliver, coordinate, and support clinical and operational training programs within the assigned market
Facilitate new-hire onboarding, clinical skills training, workflow education, classroom instruction, virtual training, and hands-on training
Support Training Coach and Medical Assistant learners transitioning to independent active support for providers
Provide coaching, feedback, learner development, and readiness support
Monitor learner attendance, progress, completion, and competencies using tracking tools
Maintain training records, assessments, certifications, reports, and documentation
Communicate learner status, readiness, and concerns to Training and Operations Leadership
Identify and escalate attendance, performance, engagement, and training gaps
Participate in Training Coach candidate interviews and provide job-related feedback
Observe and assess learner performance in training and clinical environments
Validate competencies, identify skill gaps, and recommend additional training or remediation
Support learner improvement plans through ongoing coaching and skill reinforcement
Support training operations, schedules, logistics, assigned initiatives, reporting, tracking, documentation, and special projects
Partner with Training Coaches and Training and Operations Leadership to promote consistency and workforce readiness
Recommend improvements to training materials, processes, and delivery methods
Support pilot programs, training initiatives, and process improvement efforts
Provide clinical support as needed after training responsibilities are completed
Maintain clinical competencies, certifications, compliance, quality, and patient care standards
Perform Medical Assistant patient-care duties when assigned and serve as a role model for Medical Assistants

Requirements

What you’ll need

High school diploma or equivalent
Active clinical certification or license (MA, EMT, Paramedic, or LPN)
Required certifications (e.g., BLS)
2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
Prior experience as a Training Coach, Preceptor, or equivalent role
Experience using an Electronic Health Record (EHR)
Experience supporting onboarding and training programs
Urgent care or multi-site clinic experience
Introductory experience facilitating training or coaching peers
Familiarity with Epic or eClinicalWorks
Knowledge of clinical operations, workflows, patient care standards, and adult learning principles
Ability to deliver instructor-led, virtual, and hands-on training
Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback
Strong communication and interpersonal skills
Strong organizational, time management, problem-solving, and decision-making skills
Ability to maintain accurate training records, monitor learner progress, and communicate status, risks, and recommendations
Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies
Ability to work independently and collaboratively
Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
Travel required 50% or more based on business needs and training requests
Ability to work weekends to train pre diem and part-time team members
May require use of safety equipment for infection prevention

Benefits

Comp & perks

Equal opportunity employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status
Compliance with applicable fair employment laws