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Training Coach II
GoHealth Urgent Care. Deliver, coordinate, and support clinical and operational training programs within the assigned market .
About the role
Key responsibilities & impact- Deliver, coordinate, and support clinical and operational training programs within the assigned market
- Facilitate new-hire onboarding, clinical skills training, workflow education, and classroom, virtual, and hands-on training
- Reinforce standardized workflows, policies, procedures, and best practices
- Coach learners, provide feedback, monitor readiness, and support learner improvement plans
- Track learner attendance, progress, completion, assessments, certifications, and documentation
- Communicate learner status, readiness, and concerns to Training and Operations Leadership
- Identify and escalate attendance, performance, or engagement issues
- Participate in Training Coach candidate interviews and provide job-related feedback
- Observe and assess learner performance, validate competencies, identify skill gaps, and recommend remediation
- Support training operations, schedules, logistics, initiatives, pilot programs, and process improvement
- Partner with Training Coaches and Training and Operations Leadership to promote consistency and workforce readiness
- Provide clinical support and cover Medical Assistant shifts based on business needs
- Perform Medical Assistant duties including patient registration, insurance verification, appointment scheduling, referrals, patient interviews, vital signs, point-of-care testing, supply and exam-room maintenance, medical records, phone calls, follow-up calls, opening and closing duties, and equipment quality-control procedures
Requirements
What you’ll need- High school diploma or equivalent
- Active clinical certification or license (MA, EMT, Paramedic, or LPN)
- Required certifications (e.g., BLS)
- 2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
- Prior experience as a Training Coach, Preceptor, or equivalent role
- Experience using an Electronic Health Record (EHR)
- Knowledge of clinical operations, workflows, patient care standards, and adult learning principles
- Ability to deliver instructor-led, virtual, and hands-on training
- Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback
- Strong communication and interpersonal skills
- Strong organizational, time management, problem-solving, and decision-making skills
- Ability to maintain accurate training records, monitor learner progress, and communicate status, risks, and recommendations
- Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies
- Ability to work independently and collaboratively
- Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
- Ability to work weekends to train pre diem and part-time team members
- Ability to travel 50% or more based on business needs and training requests
Benefits
Comp & perks- Equal opportunity employment
- Safety equipment for infection prevention as needed
- Climate-controlled office setting
- Travel between Company locations and out-of-town destinations as needed