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Training Coach II
GoHealth Urgent Care. Facilitate new hire onboarding, clinical skills training, and workflow education .
About the role
Key responsibilities & impact- Facilitate new hire onboarding, clinical skills training, and workflow education
- Deliver classroom, virtual, and hands-on training; serve as a backup facilitator as needed
- Reinforce standardized workflows, policies, procedures, and best practices
- Provide coaching and feedback to support learner development, readiness, and onboarding
- Monitor learner attendance, training progress, and completion
- Communicate learner status, readiness, and concerns to Training and Operations Leadership
- Identify and escalate attendance, performance, or engagement issues
- Maintain accurate training records, assessments, certifications, reports, and documentation
- Participate in Training Coach candidate interviews and provide job-related feedback
- Observe and assess learner performance and validate competencies
- Recommend additional training, remediation, or “Back to Basics” interventions
- Support learner improvement plans through coaching, feedback, and skill reinforcement
- Support training operations, schedules, program logistics, and assigned initiatives
- Partner with Training Coaches and Training and Operations Leadership
- Identify training gaps and recommend improvements to training materials, processes, and delivery methods
- Support pilot programs, training initiatives, and process improvement efforts
- Provide clinical support based on business needs
- Maintain clinical competencies, certifications, and compliance with quality and patient care standards
- Perform Medical Assistant duties including patient registration, insurance verification, scheduling, referrals, patient preparation, vital signs, point-of-care testing, medical records maintenance, supply inventory, phone calls, follow-up calls, opening and closing duties, and equipment quality-control documentation
Requirements
What you’ll need- High school diploma or equivalent
- Active clinical certification or license (MA, EMT, Paramedic, or LPN)
- Required certifications (e.g., BLS)
- 2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
- Prior experience as a Training Coach, Preceptor, or equivalent role
- Experience using an Electronic Health Record (EHR)
- Knowledge of clinical operations, workflows, patient care standards, and adult learning principles
- Ability to deliver instructor-led, virtual, and hands-on training
- Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback
- Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies
- Ability to work independently and collaboratively
- Ability to travel 50% or more between Company locations and out-of-town destinations as needed
- Ability to work weekends to train per diem and part-time team members
- Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
Benefits
Comp & perks- Equal opportunity employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status
- Compliance with fair employment laws in applicable jurisdictions