Training Coach II

GoHealth Urgent Care

. Facilitate new hire onboarding, clinical skills training, and workflow education .

Posted 9/25/2026full-timeMissouri • United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Facilitate new hire onboarding, clinical skills training, and workflow education
Deliver classroom, virtual, and hands-on training; serve as a backup facilitator as needed
Reinforce standardized workflows, policies, procedures, and best practices
Provide coaching and feedback to support learner development, readiness, and a positive onboarding experience
Monitor learner attendance, training progress, and completion using established tracking tools
Communicate learner status, readiness, and concerns to Training and Operations Leadership
Identify and escalate attendance, performance, or engagement issues
Maintain accurate training records, assessments, certifications, reports, and related documentation
Participate in Training Coach candidate interviews and provide job-related feedback
Observe and assess learner performance; validate competencies and identify skill gaps
Recommend additional training, remediation, or “Back to Basics” interventions
Support learner improvement plans through ongoing coaching and skill reinforcement
Support training operations, schedules, program logistics, assigned initiatives, pilot programs, and process improvement efforts
Partner with Training Coaches and Training and Operations Leadership to promote consistency and workforce readiness
Provide clinical support and cover MA shifts based on business needs
Conduct patient registration, insurance verification, appointment scheduling, referrals, and patient follow-up
Prepare patients for examinations, record medical histories, and obtain vital signs
Perform point-of-care testing and communicate results to providers
Maintain supplies, exam rooms, reception areas, medical records, and inventory
Perform opening and closing duties, equipment controls and calibration, quality logs, troubleshooting, preventive maintenance, and repair tickets

Requirements

What you’ll need

High school diploma or equivalent
Active clinical certification or license (MA, EMT, Paramedic, or LPN)
Required certifications (e.g., BLS)
2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
Prior experience as a Training Coach, Preceptor, or equivalent role
Experience using an Electronic Health Record (EHR)
Knowledge of clinical operations, workflows, patient care standards, and adult learning principles
Ability to deliver instructor-led, virtual, and hands-on training
Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback
Strong organizational, time management, problem-solving, and decision-making skills
Ability to maintain accurate training records and monitor learner progress
Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies
Ability to work independently and collaboratively
Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
Ability to work weekends to train per diem and part-time team members
Ability to travel 50% or more between Company locations and out-of-town destinations as needed

Benefits

Comp & perks

Equal opportunity employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status
Travel between Company locations and out-of-town destinations as needed
Training and professional development through onboarding, clinical skills training, workflow education, coaching, and learner development