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GoHealth Urgent Care

Training Coach II

GoHealth Urgent Care

. Deliver, coordinate, and support clinical and operational training programs within the assigned market .

Posted 9/25/2026full-timeUnited StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Deliver, coordinate, and support clinical and operational training programs within the assigned market
  • Facilitate new hire onboarding, clinical skills training, workflow education, and classroom, virtual, and hands-on training
  • Reinforce standardized workflows, policies, procedures, and best practices
  • Coach learners, provide feedback, assess performance, validate competencies, and identify skill gaps
  • Monitor learner attendance, training progress, completion, readiness, and concerns
  • Maintain training records, assessments, certifications, reports, and related documentation
  • Participate in Training Coach candidate interviews and provide job-related feedback
  • Recommend additional training, remediation, or “Back to Basics” interventions
  • Support training operations, schedules, program logistics, pilot programs, special projects, and process improvement efforts
  • Partner with Training Coaches and Training and Operations Leadership to promote consistency and workforce readiness
  • Provide clinical support and cover Medical Assistant shifts based on business needs
  • Perform Medical Assistant duties including patient registration, insurance verification, appointment scheduling, referrals, patient preparation, vital signs, point-of-care testing, medical records maintenance, inventory management, phone support, follow-up calls, opening and closing duties, and equipment quality control

Requirements

What you’ll need
  • High school diploma or equivalent
  • Active clinical certification or license (MA, EMT, Paramedic, or LPN)
  • Required certifications (e.g., BLS)
  • 2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
  • Prior experience as a Training Coach, Preceptor, or equivalent role
  • Experience using an Electronic Health Record (EHR)
  • Knowledge of clinical operations, workflows, patient care standards, and adult learning principles
  • Ability to deliver instructor-led, virtual, and hands-on training
  • Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback
  • Strong communication and interpersonal skills
  • Strong organizational, time management, problem-solving, and decision-making skills
  • Ability to maintain accurate training records and monitor learner progress
  • Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies
  • Ability to work independently and collaboratively
  • Ability to travel 50% or more
  • Ability to work weekends to train per diem and part-time team members
  • Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
  • Ability to use safety equipment for infection prevention as required

Benefits

Comp & perks
  • Hybrid work arrangement
  • Equal opportunity employment
  • Travel-related work opportunities, including out-of-town destinations as needed