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Training Coach II
GoHealth Urgent Care. Facilitate new hire onboarding, clinical skills training, and workflow education .
About the role
Key responsibilities & impact- Facilitate new hire onboarding, clinical skills training, and workflow education
- Deliver classroom, virtual, and hands-on training; serve as a backup facilitator as needed
- Reinforce standardized workflows, policies, procedures, and best practices
- Coach learners and provide feedback supporting development, readiness, and onboarding
- Monitor learner attendance, training progress, and completion
- Communicate learner status, readiness, concerns, risks, and recommendations to Training and Operations Leadership
- Identify and escalate attendance, performance, or engagement issues
- Maintain training records, assessments, certifications, reports, and documentation
- Participate in Training Coach candidate interviews and provide job-related feedback
- Observe and assess learner performance; validate competencies and identify skill gaps
- Recommend additional training, remediation, or “Back to Basics” interventions
- Support learner improvement plans through ongoing coaching and skill reinforcement
- Support training operations, schedules, logistics, initiatives, pilot programs, and process improvement
- Partner with Training Coaches and Training and Operations Leadership to promote consistency and workforce readiness
- Provide clinical support and cover Medical Assistant shifts based on business needs
- Perform Medical Assistant duties including patient registration, insurance verification, co-pay processing, appointment scheduling, referrals, patient communication, vital signs, point-of-care testing, supply and records management, phone support, follow-up calls, opening and closing duties, and equipment quality-control procedures
- Maintain clinical competencies, certifications, regulatory compliance, safety, and patient-care standards
Requirements
What you’ll need- High school diploma or equivalent
- Active clinical certification or license (MA, EMT, Paramedic, or LPN)
- Required certifications (e.g., BLS)
- 2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
- Prior experience as a Training Coach, Preceptor, or equivalent role
- Experience using an Electronic Health Record (EHR)
- Knowledge of clinical operations, workflows, patient care standards, and adult learning principles
- Ability to deliver instructor-led, virtual, and hands-on training
- Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback
- Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies
- Ability to work weekends to train pre diem and part-time team members
- Ability to travel 50% or more between Company locations and out-of-town destinations as needed
- Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
- Ability to use safety equipment for infection prevention when required
Benefits
Comp & perks- Equal opportunity employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status
- Compliance with fair employment laws in applicable jurisdictions