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Training Coach II, Community
GoHealth Urgent Care. Deliver, coordinate, and support clinical and operational training programs within the assigned market .
About the role
Key responsibilities & impact- Deliver, coordinate, and support clinical and operational training programs within the assigned market
- Facilitate new-hire onboarding, clinical skills training, workflow education, and classroom, virtual, and hands-on training
- Reinforce standardized workflows, policies, procedures, and best practices
- Coach learners, provide feedback, assess performance, validate competencies, and identify skill gaps
- Monitor learner attendance, training progress, completion, readiness, and concerns
- Maintain accurate training records, assessments, certifications, reports, and documentation
- Participate in Training Coach candidate interviews and provide job-related feedback
- Recommend additional training, remediation, or “Back to Basics” interventions
- Support training operations, schedules, logistics, assigned initiatives, pilot programs, and process improvements
- Partner with Training Coaches and Training and Operations Leadership to promote training consistency and workforce readiness
- Provide clinical support and cover Medical Assistant shifts as needed
- Perform Medical Assistant duties including patient registration, insurance verification, appointment scheduling, referrals, patient communication, vital signs, point-of-care testing, medical records maintenance, supply inventory, phone calls, follow-up calls, and opening and closing duties
- Perform equipment controls, calibration documentation, quality assurance and quality control logging, troubleshooting, preventive maintenance, and repair-ticket submission
Requirements
What you’ll need- High school diploma or equivalent
- Active clinical certification or license (MA, EMT, Paramedic, or LPN)
- Required certifications such as BLS
- 2+ years of clinical experience in urgent care, outpatient, or similar clinical settings
- Prior experience as a Training Coach, Preceptor, or equivalent role
- Experience using an Electronic Health Record (EHR)
- Knowledge of clinical operations, workflows, patient care standards, and adult learning principles
- Ability to deliver instructor-led, virtual, and hands-on training
- Skill in coaching learners, assessing performance, validating competencies, and providing developmental feedback
- Strong communication and interpersonal skills
- Strong organizational, time management, problem-solving, and decision-making skills
- Ability to maintain accurate training records, monitor learner progress, and communicate status, risks, and recommendations
- Proficiency in Microsoft Office Suite, learning management systems (LMS), and other business technologies
- Ability to work independently and collaboratively
- Ability to lift, carry, push, or pull materials, supplies, and equipment up to 15 lbs.
- Ability to work weekends to train per diem and part-time team members
- Ability to travel 50% or more based on business needs and training requests
Benefits
Comp & perks- Hybrid work arrangement
- Travel between Company locations and out-of-town destinations as needed
- Equal opportunity employment
- Infection-prevention safety equipment as required