Urgent Care Clinical Director – Physician Assistant, Nurse Practitioner

GoHealth Urgent Care

. Manage and direct all clinical services within assigned urgent care centers and geographic region .

Posted 11/5/2026full-timeWest Hartford • Connecticut • United StatesLead💰 $152,056 - $201,027 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical services within urgent care settings, ensuring compliance with regulations, and optimizing operational performance. Proficient in clinical quality improvement, staff management, and collaboration with healthcare partners to enhance patient care and operational efficiency.

Highest-signal resume keywords

Leadership ExperienceUrgent Care ExperienceClinical SkillsData AnalyticsAdministrative Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Regulatory ComplianceQuality Improvement ProgramsPatient CareChart AuditsClinical Performance Standards

Soft Skills

Outstanding Communication SkillsManagement SkillsCollaborative Work

Tools & Technologies

Electronic Medical RecordMS WordMS ExcelMS PowerPointMS TeamsMS Outlook

Certifications & Qualifications

Licensed Nurse PractitionerLicensed Physician AssistantMaster's DegreeBachelor's Degree

Industry Keywords

Emergency MedicineFamily MedicineUrgent CareHealthcare Partner CollaborationClinical Methods

About the role

Key responsibilities & impact

Manage and direct all clinical services within assigned urgent care centers and geographic region
Ensure quality of care, clinical regulatory compliance, and supervision of clinical caregivers
Collaborate across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational, and customer service performance
Attain financial, operational, and clinical goals with the operational partner
Direct identification, development, and implementation of quality and operational excellence programs
Facilitate design, development, and implementation of center operations policies, procedures, and practices
Ensure compliance with federal and state regulations, accreditation organizations, and partner requests
Oversee staffing levels, staffing models, recruitment, interviews, hiring, and staffing guidance
Review KPIs, provide operational feedback, and recommend improvements
Support cross-market initiatives, develop processes and procedures, and track progress
Manage market-wide initiatives, project outcomes, and data collection
Develop and review clinical policies, procedures, and provider performance standards
Respond to environmental and unforeseen emergencies as directed by leadership
Facilitate achievement of EBITDA, staffing, NPS, DTD time, and clinical quality targets
Develop relationships with local providers and service agencies to improve patient flow and referrals
Build programs supporting outside entities and drive new business to the HHC-GoHealth network
Address site-specific performance issues with leadership partners
Partner on national and local strategic initiatives
Provide direct patient care for scheduled hours
Respond to volume surges and redeploy clinical staff
Oversee clinical quality, performance improvement, financial and budgetary performance, SOPs, technology implementation, and training
Perform chart audits for clinical KPI monitoring
Participate in formal and ad hoc GoHealth and healthcare partner groups
Assist with recruitment, provider qualification, training, competency maintenance, proficiency testing, and regulatory compliance
Evaluate and remediate provider conduct and clinical performance
Mentor employees on EMR functionality, equipment use, clinical care, and organizational imperatives
Perform other duties as assigned

Requirements

What you’ll need

Experienced Physician Assistant or Nurse Practitioner
Urgent care experience treating both adult and pediatric patients
Leadership experience is a must
Master's Degree required for Nurse Practitioners
Bachelor's Degree required for Physician Assistants
Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field required
Experience preferably in a major medical center or health system
Outstanding communication and management skills, and ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders
Recent experience in generally accepted and currently used clinical methods and techniques
Currently licensed as a nurse practitioner, or physician assistant in the State of Connecticut
Clinical skills commensurate with evidence-based care and knowledge of standard of care for common urgent care diagnoses
Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook
Super-user level skills with a currently in-use electronic medical record
Strong experience and skills presenting clinical and administrative topics to clinical and non-clinical staff
Data analytics

Benefits

Comp & perks

Medical, Dental, Vision, 401k matching
Paid CME time off plus CME budget
Reimbursed professional licenses and dues
Enhanced Tuition Assistance
Employee assistance and wellness programs including a strong focus on promoting mental health
Generous Paid time off
Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more
Day shift hours