Urgent Care Clinical Director – Physician Assistant or Nurse Practitioner

GoHealth Urgent Care

. Manage and direct all clinical services within assigned urgent care centers and geographic region .

Posted 10/27/2026full-timeWest Hartford • Connecticut • United StatesLead💰 $152,056 - $201,027 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical services within urgent care settings, ensuring compliance with regulations, and implementing quality improvement initiatives. Possesses strong clinical skills and administrative experience, with a focus on collaboration and operational excellence.

Highest-signal resume keywords

Clinical Regulatory ComplianceEmergency Medicine ExperienceMaster's Degree for Nurse PractitionersElectronic Medical Record ProficiencyData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SkillsQuality ImprovementProject ManagementKPI ReviewPolicy DevelopmentPatient CareRecruitment and HiringOutcome AssessmentStaffing GuidanceEvidence-Based Care

Soft Skills

Outstanding Communication SkillsManagement SkillsCollaborative Work StyleMentoring AbilitiesProblem-Solving Skills

Tools & Technologies

MS WordMS ExcelMS PowerPointMS TeamsMS OutlookElectronic Medical Record Systems

Certifications & Qualifications

Licensed Nurse Practitioner in ConnecticutLicensed Physician Assistant in Connecticut

Industry Keywords

Urgent CareEmergency RoomFamily MedicineClinical StandardsAccreditation ComplianceHealthcare PartnershipsPatient Flow ImprovementClinical Performance Standards

About the role

Key responsibilities & impact

Manage and direct all clinical services within assigned urgent care centers and geographic region
Ensure quality of care, clinical regulatory compliance, and supervision of clinical caregivers
Collaborate across regions to share resources and implement improvement initiatives
Partner with operational leaders to attain financial, operational, and clinical goals
Direct programs centered on quality and operational excellence
Develop and implement policies, procedures, and practices related to center operations
Ensure compliance with federal and state regulations, accreditation organizations, and partner requests
Oversee staffing levels, staffing models, recruitment, interviews, hiring, and staffing guidance
Review KPIs, provide operational feedback, and recommend improvements
Manage cross-market initiatives, project management, outcome assessment, training plans, and best-practice sharing
Develop and review clinical policies, procedures, and provider performance standards
Respond to environmental emergencies and unforeseen events
Build relationships with local providers and service agencies to improve patient flow and develop new programs
Collaborate with medical and operational leadership on site-specific performance improvements and strategic initiatives
Provide direct patient care for the requisite number of hours per pay period
Respond to volume surges by directing redeployment of clinical staff
Oversee quality improvement, clinical standards, financial and budgetary performance, SOPs, technologies, equipment training, and chart audits
Participate in formal and ad hoc GoHealth and healthcare partner groups
Assist with recruitment, provider qualification, training, competency maintenance, proficiency testing, and regulatory compliance
Evaluate and remediate provider conduct and clinical performance
Mentor employees on EMR functionality, equipment use, clinical care, and organizational imperatives
Perform other duties as assigned

Requirements

What you’ll need

Experienced Physician Assistant or Nurse Practitioner
Urgent care, emergency room experience, and experience treating both adult and pediatric patients
Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field, preferably in a major medical center or health system, required
Outstanding communication and management skills, and ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders
Recent experience in generally accepted and currently used clinical methods and techniques
Master's Degree required for Nurse Practitioners
Bachelor's Degree required for Physician Assistants
Currently licensed as a nurse practitioner, or physician assistant in the State of Connecticut
Clinical skills commensurate with evidence-based care and knowledge of standard of care for common urgent care diagnoses
Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook
Super-user level skills with a currently in-use electronic medical record
Strong experience presenting clinical and administrative topics to clinical and non-clinical staff
Data analytics

Benefits

Comp & perks

Medical, Dental, Vision, 401k matching
Paid CME time off plus CME budget, reimbursed professional licenses and dues
Enhanced Tuition Assistance
Employee assistance and wellness programs including a strong focus on promoting mental health
Generous Paid time off
Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more
Day shift hours