Direct Loan Processor I

Golden 1 Credit Union

. Support end-to-end processing of consumer loan applications .

Posted 10/16/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer loan processing, compliance with state and federal regulations, and effective communication in a high-volume call center environment. Proficient in managing loan applications and providing exceptional customer service while ensuring accuracy and authenticity in documentation.

Highest-signal resume keywords

Consumer Loan Processing ExperienceHigh-Volume Call Center ManagementKnowledge of Credit Union Compliance RegulationsStrong Oral and Written Communication SkillsFinancial Calculations and Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Document PreparationData AnalysisFraud IdentificationOperational Document AuditingFinancial Calculations

Soft Skills

Customer ServiceCollaborationProblem-SolvingTime ManagementAdaptability

Tools & Technologies

OutlookTEAM ChatWeb MessagingVideo ConferencingOnline Meetings

Industry Keywords

Consumer LoansCredit Union ComplianceBank Secrecy ActAnti-Money Laundering LawsLoan Funding Suitability

About the role

Key responsibilities & impact

Support end-to-end processing of consumer loan applications
Manage high-volume inbound and outbound loan-related calls while simultaneously managing loan applications
Analyze data, research and collect documentation, and prepare loan documents
Obtain and verify DMV documentation to record the company's lien on loan collateral
Collaborate with peers across departments throughout the loan application process
Audit operational documents, executed loan documents, and reports for compliance, accuracy, and authenticity
Conduct email correspondence, answer TEAM chat queries, perform consumer loan fulfillment audits, and assist with escalated calls and branch emails
Identify and mitigate potential fraud, suspicious activity, and identity theft
Conduct member interviews and gather information to satisfy loan conditions and determine loan funding suitability
Prepare loan documents for member signing and prepare approved loans for disbursement
Monitor Outlook emails and TEAM chats and respond promptly
Participate in video conferences and online meetings
Follow up on member inquiries and concerns via Web Messaging or phone
Provide customer service to Golden 1 members, dealerships, and outside finance companies
Perform other tasks as assigned

Requirements

What you’ll need

H.S. Diploma or General Education Degree (GED) required
Some college preferred
3+ years in a fast-paced call center environment or work environment with high call volume and loan processing volume, handling complex situations with direct consumer contact required
Consumer loan processing experience is a plus preferred
Must reside in California
Must satisfy background screening requirements of the Federal Credit Union Act
Knowledge of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws
Strong oral and written communication skills
Ability to manage high volumes of work and loan applications
Ability to perform financial calculations and analysis on Proof of Income
Ability to use Outlook, TEAM chat, Web Messaging, video conferencing, and online meetings
Ability to work effectively in a virtual office culture

Benefits

Comp & perks

Market-competitive and internally equitable total rewards compensation package
Comprehensive compensation package
Well-being and work-life balance programs
Career development and growth
Rewards and recognition
Diversity, Equity and Inclusion commitment