Golden 1 Credit Union

Business Analyst

• Oversee all aspects of the Software Development Lifecycle for enterprise-wide software solutions
• Review, analyze, and document business unit needs, workflows, program functions, and technical business processes
• Drive joint business/IT requirements and solution discussions and stakeholder review meetings
• Provide analytical system solutions for key stakeholders
• Identify software functional gaps and improvement opportunities
• Collaborate with product owners to create product backlogs using Agile practices
• Create user stories with acceptance criteria
• Participate in project implementation as a technical subject matter expert from beginning to completion
• Train and mentor BSA I team members
• Participate in scrum events including daily scrums, sprint planning, backlog refinement, sprint retrospectives, and reviews
• Support Agile practices and service improvement
• Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models
• Provide Tier 2 application support and resolve internal tickets for enterprise-wide managed software solutions
• Manage and support software upgrades
• Troubleshoot issues, assist with triage, assess risk, and serve as an escalation point for incident management
• Manage application customizations, dashboards, workflows, role-based access, and reporting support
• Resolve business-line application requests and reported issues through investigation and ticket escalation
• Keep application users informed about issue progress and resolution in alignment with service-level agreements
• Coordinate with third-party service providers and internal technical teams on software needs and production issues
• Maintain relationships with business lines, internal technical teams, and third-party service providers
• Participate in on-call support for critical after-hours application impairments or major outages

Business Systems Analyst II – Core Programming

Call Center Representative

• Resolve complex member issues and escalations with minimal guidance
• Learn and retain knowledge of products and services
• Meet established phone efficiency and quality performance standards
• Respond to member needs, concerns, and frustrations with care and appropriate urgency
• Recommend products and services to meet member needs
• Identify, investigate, and resolve member concerns
• Process and complete member transactions efficiently
• Identify and report fraudulent activity
• Update member and Credit Union account information accurately
• Educate members on products to retain and enhance loyalty
• Take ownership of the majority of calls with minimal Support guidance
• De-escalate situations using judgment and critical thinking
• Assist with complex Online/Mobile Banking issues and Mobile Wallet setup
• Open Sub shares
• Complete Regulatory Training Modules
• Model Golden 1 Core Values
• Perform other duties as assigned

Contact Center Member Service Representative II

Account Manager

• Analyze dealer funding, approval, and submission trends to identify performance gaps and growth opportunities
• Monitor dealer performance, market share, funded volume, active dealer counts, and penetration metrics
• Develop outreach strategies to increase funded volume and dealer penetration
• Provide performance updates and recommendations to Lending and management teams
• Build and maintain relationships with assigned dealerships
• Conduct dealer visits, calls, virtual meetings, training, and business-goal alignment
• Maintain dealer contact information in the CRM system
• Promote Golden 1 lending programs, products, and pricing
• Partner with Operations to support efficient loan approval and funding
• Bridge dealerships with Lending, Product, Operations, Home Loans, Consumer Deposits, and Business Services teams
• Provide feedback on process efficiency, dealer satisfaction, and program enhancements
• Support preferred dealer network identification, development, and management
• Monitor market conditions, competitor programs, and regulatory updates
• Assist with dealer events, recognition programs, tournaments, and joint promotions
• Ensure compliance with state and federal regulations, including BSA, AML, and fair lending requirements
• Maintain accurate and timely dealer records, agreements, and documentation

Dealer Relationship Manager

Compliance

• Perform AML alert and case review, including research, to determine whether suspicious activity exists
• Execute investigations based on client onboarding, maintenance, UARs, government sources, and other control areas
• Analyze CTRs and other financial transactions to monitor and detect suspicious activity
• Prepare, communicate, and file SAR reports; recommend relationship retention or termination and track account closures
• Ensure SAR accuracy using a risk-based approach
• Notify cross-functional departments of suspicious activity
• Conduct in-depth investigative research using internal and external data sources
• Assist with 314(b) information requests and law enforcement requests
• Maintain knowledge of applicable state and federal credit union compliance laws and regulations
• Review, research, and disposition FRAML, OFAC, and FinCEN alerts within specified timeframes
• Complete investigations from start to finish and identify and report trends
• Liaise with local and federal law enforcement and other financial institutions

Corporate Compliance – BSA SAR Investigator I

• Cover all aspects of the Software Development Lifecycle for data warehousing and reporting solutions
• Analyze requirements, identify report content and functionality, document the SDLC, and recommend designs and solutions
• Determine and recommend reporting enhancements for existing and new processes using enterprise business intelligence tools
• Work across business areas, applications, data domains, and technologies
• Document business requirements and functional design specifications for conversions, interfaces, and reports
• Drive joint business/IT requirements and solution discussions and stakeholder review meetings
• Identify functional gaps and improvement opportunities
• Coordinate issue resolution with cross-functional teams during design and development
• Define and document use cases, scenarios, and test scripts with users
• Prepare and execute test plans
• Create process, training, and operational support documentation
• Ensure requirements are delivered in timely stages
• Research, define, and evaluate data requirements and specifications
• Evaluate data and data structures from disparate systems and improve business processes through business intelligence and data analytics
• Mentor and train other Business Systems Analysts
• Act as liaison between business clients and technical staff throughout projects and process improvements
• Coordinate with IT and departmental project analysts and managers
• Stay current with technology trends, solutions, and vendors
• Perform other job-related duties as necessary

Senior Business Systems Analyst – Automation and Workflow Engineering

Loan Processor

• Maintain current knowledge of applicable state and federal laws/regulations, internal requirements, BSA/AML, CIP/OFAC, and related compliance obligations
• Manage high-volume loan-related calls, emails, internal messages, and multiple applications in parallel
• Triage time-sensitive funding items and meet service-level, turnaround-time, quality, productivity, and timeliness requirements
• Identify root causes, recommend solutions, and contribute to continuous improvement through job aids, knowledge sharing, and workflow enhancements
• Provide high-quality service to dealers, members, and internal partners; support escalations and document outcomes
• Review and analyze application data and supporting documentation; perform research, validations, and system updates
• Obtain, validate, and track DMV documentation for lien perfection and collateral recording
• Partner with branches, Member Service, Vehicle Services, and back-office teams to resolve exceptions and clear conditions
• Audit executed loan documents and operational reports for signatures, dates, disclosures, indexing, filing, and procedural compliance
• Prepare and quality-check loan documents, monitor executed documents, and coordinate approved loans for disbursement
• Respond to dealership and Dealer Relationship Manager inquiries and complete assigned audits
• Conduct member interviews, perform financial calculations and proof-of-income analysis, and confirm funding readiness
• Manage shared Outlook email and Teams chat queues, prioritize requests, and coordinate handoffs
• Participate in video conferences, trainings, and team meetings; communicate status, risks, and handoffs
• Perform other related duties as assigned

Business Systems Analyst II – Core Programming

Contact Center Member Service Representative II

Dealer Relationship Manager

Corporate Compliance – BSA SAR Investigator I

Senior Business Systems Analyst – Automation and Workflow Engineering

Indirect Loan Processor I