Clinic Manager

Golden Steps ABA

. Set the tone for team member culture and family experience at the center .

Posted 9/15/2026full-timeBurnie • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational processes, ensuring compliance with BHCOE standards, and providing exceptional customer service. Proficient in scheduling, data analysis, and maintaining a well-run facility while supporting the delivery of ABA therapy.

Highest-signal resume keywords

Registered Behavior Technician Certification2+ Years Office Management ExperienceStrong Written And Verbal Communication SkillsProficiency In PC Software, Especially Spreadsheet ProgramsAbility To Organize, Prioritize, And Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavior Technician OffboardingClient Insurance VerificationData Analysis And SummarizationOperational Metrics TrackingPayroll And Billing Management

Soft Skills

Excellent Interpersonal SkillsAbility To Build RapportStrong Work EthicAttention To DetailDecision-Making Skills

Certifications & Qualifications

Registered Behavior Technician CertificationCPR CertificationFirst Aid Certification

Industry Keywords

BHCOE StandardsABA TherapyClient IntakeCustomer ServiceFacility Maintenance

About the role

Key responsibilities & impact

Set the tone for team member culture and family experience at the center
Provide excellent customer service and assist clients and families with treatment access and initial intake
Maintain communication with prospective clients and parents
Maintain a clean, operationally well-run, and aesthetically pleasing center
Manage recurring supply orders and coordinate facility maintenance with Facilities and Purchasing
Ensure compliance and credentialing standards, including BHCOE standards
Monitor center expenses
Assist with center events
Provide direct 1:1 ABA therapy as needed to cover absences and prevent cancellations
Verify client insurance eligibility and coverage
Market community-based services to doctors’ offices, schools, speech/PT/OT centers, and other organizations
Manage Behavior Technician and client schedules and enter them into required systems
Track daily operational metrics and report to the State Director
Track Behavior Technician and client attendance and notify supervisors when disciplinary action is needed
Schedule non-billable technician hours and approve Behavior Technician PTO and unpaid time off
Ensure staff are assigned only to clients for whom they are credentialed
Coordinate training, compliance, staffing, and incoming case needs with Clinic Directors, State Directors, Intake, Recruiting, and in-home operations
Complete Behavior Technician offboarding, documentation, and property recovery
Manage payroll and billing accuracy through daily reviews
Provide day-to-day administrative support, including greeting clients, ordering supplies, faxing, and filing
Perform other duties designated by the supervisor

Requirements

What you’ll need

High school diploma or equivalent
Registered Behavior Technician Certification
2+ years of office management or customer service experience required
Ability to follow written instructions
Ability to use computers and computer/software programs
Ability to communicate expressively and receptively
Proficiency in PC software, especially spreadsheet programs
Strong written and verbal communication skills
Ability to build rapport, explain complicated information accessibly, handle challenging phone conversations, and represent the Golden Steps brand
Ability to organize, prioritize, multitask, meet deadlines, and meet or exceed benchmarks
Ability to work collaboratively and independently
Excellent interpersonal and listening skills
Experience analyzing and summarizing data clearly and concisely
Strong work ethic with attention to detail, accuracy, and quality
Established track record of generating error-free work
Organizational and multitasking skills
Ability to work independently and exercise good judgment and decision-making
Ability to lift up to 35 pounds
Ability to bend, kneel, squat, sit at floor level or in a chair, stand, and follow children throughout the center
Must receive and maintain CPR and First Aid

Benefits

Comp & perks

Monthly team lunches and team outings
Clear career paths, professional development, and advancement opportunities
Tuition discounts
CME libraries
RBT training
University discounts
Ongoing mentorship
Paid training
Competitive PTO
Paid sick leave
Health, dental, and vision coverage
401(k) with match
Equal employment opportunity and reasonable disability accommodations