Clinic Manager

Golden Steps ABA

. Set the tone for team member culture and family experience at the center .

Posted 10/16/2026full-timePleasant Grove • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and multitasking abilities while ensuring compliance with BHCOE standards and providing excellent customer service. Proficient in managing schedules, tracking metrics, and coordinating training activities to support a well-run center.

Highest-signal resume keywords

Registered Behavior Technician CertificationOffice Management ExperienceCustomer Service ExperienceProficiency in PC SoftwareStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavior AnalysisData AnalysisScheduling ManagementInsurance VerificationCompliance MonitoringOperational Metrics TrackingAdministrative SupportSupply OrderingFacility Maintenance CoordinationClient Intake Process

Soft Skills

Organizational SkillsMultitasking SkillsAttention to DetailGood JudgmentExpressive Communication

Tools & Technologies

Spreadsheet ProgramsComputer Software Programs

Certifications & Qualifications

Registered Behavior Technician Certification

Industry Keywords

BHCOE ComplianceClient InteractionBehavior Technician ManagementCenter OperationsFamily Experience

About the role

Key responsibilities & impact

Set the tone for team member culture and family experience at the center
Provide excellent customer service and assist clients and families with accessing treatment and the initial intake process
Maintain communication with prospective clients and parents
Maintain an operationally well-run, aesthetically pleasing, clean, and compliant center
Order standard and other supplies and coordinate facility maintenance
Ensure compliance and credentialing standards, including BHCOE requirements
Monitor center expenses and assist with center events
Provide direct 1:1 ABA therapy as needed to cover absences and prevent cancellations
Verify insurance eligibility and coverage
Market center services to doctors’ offices, schools, therapy centers, and other community partners
Manage Behavior Technician and client schedules and enter schedules into required systems
Track daily operating metrics and report to the State Director
Track Behavior Technician and client attendance and initiate disciplinary action when needed
Manage non-billable technician hours and approve Behavior Technician PTO and unpaid time off
Ensure staff are assigned only to clients for whom they are credentialed
Coordinate training and compliance activities
Coordinate staffing needs with the Clinic Director, State Director, Intake Team, and BT Recruiting Department
Match Behavior Technicians to incoming cases
Coordinate coverage and transfers with in-home operations
Report clinic needs, intake pipeline, technician pipeline, marketing needs, and operational matters to the State Director
Complete Behavior Technician offboarding, including documentation, resignation letters, performance improvement documentation, and termination letters
Secure company equipment and property from departing Behavior Technicians
Review payroll and billing accuracy daily
Provide administrative support including greeting clients, ordering supplies, faxing, and filing
Perform other duties assigned by the supervisor

Requirements

What you’ll need

High school diploma or equivalent
Registered Behavior Technician Certification
2+ years of office management or customer service experience required
Ability to follow written instructions
Ability to use computers and computer/software programs
Ability to communicate expressively and receptively
Proficiency in PC software, especially spreadsheet programs
Strong written and verbal communication skills
Ability to organize, prioritize, and handle multiple tasks
Ability to adhere to established deadlines and meet team benchmarks
Experience analyzing and summarizing data clearly and concisely
Strong attention to detail, accuracy, and quality
Organizational and multitasking skills
Ability to work independently and exercise good judgment
Frequent interaction with supervisors, senior leaders, internal and external stakeholders, and current and prospective clients
Ability to lift up to 35 pounds
Ability to bend, kneel, squat, sit at floor level or in a chair, and stand for periods of time
Ability to follow children throughout the center, sometimes at a rapid pace
Ability to work Monday through Friday center hours, with additional time or flex schedules as required

Benefits

Comp & perks

Monthly lunches and team outings
Professional development and advancement opportunities
Tuition discounts
CME libraries
RBT training
University discounts
Ongoing mentorship
Paid training
Competitive PTO
Paid sick leave
Health, dental, and vision coverage
401K with match