Clinic Manager

Golden Steps ABA

. Set the tone for center team-member culture and family experience .

Posted 10/14/2026full-timeClarksville • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while managing client intake, scheduling, and compliance within a behavioral health center. Proficient in providing direct ABA therapy and ensuring operational excellence through effective team management and administrative support.

Highest-signal resume keywords

Registered Behavior Technician Certification2+ Years Office Management ExperienceStrong Written And Verbal Communication SkillsProficiency In PC Software, Especially Spreadsheet ProgramsAbility To Analyze And Summarize Data

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ABA TherapyClient IntakeData AnalysisScheduling ManagementCompliance StandardsOperational Metrics TrackingPayroll ReviewSupply OrderingBehavior Technician OffboardingInsurance Verification

Soft Skills

Attention To DetailOrganizational SkillsAbility To Work IndependentlyGood JudgmentCustomer Service

Certifications & Qualifications

Registered Behavior Technician CertificationCPR CertificationFirst Aid Certification

Industry Keywords

Behavioral HealthClient ServicesTreatment AccessFacility MaintenanceTeam ManagementComplianceClient Attendance TrackingMarketing Center ServicesOffice AdministrationPTO Management

About the role

Key responsibilities & impact

Set the tone for center team-member culture and family experience
Provide excellent customer service and assist clients and families with treatment access and initial intake
Maintain communication with prospective clients and parents
Maintain a clean, operationally well-run, and aesthetically pleasing center
Order supplies and coordinate facility maintenance with Facilities and Purchasing
Ensure compliance and credentialing standards are met
Monitor center expenses and assist with center events
Provide direct 1:1 ABA therapy when needed to cover absences and prevent cancellations
Verify client insurance eligibility and coverage
Market center services to doctors’ offices, schools, therapy centers, and other community partners
Manage Behavior Technician and client schedules, operating metrics, and schedule changes
Track daily operations metrics and report to the State Director
Track Behavior Technician and client attendance and initiate disciplinary actions when needed
Manage non-billable technician hours, PTO, and unpaid time off
Ensure staff are assigned only to appropriately credentialed clients
Coordinate training, compliance, recruiting, staffing, and incoming case assignments
Facilitate coverage and team-member/client transfers with in-home operations
Report clinic needs, intake pipeline, technician pipeline, and marketing needs to the State Director
Complete Behavior Technician offboarding, including documentation and property recovery
Review payroll and billing accuracy daily
Provide day-to-day administrative support, including greeting clients, ordering supplies, faxing, and filing
Perform other duties assigned by the supervisor

Requirements

What you’ll need

High school diploma or equivalent
Registered Behavior Technician Certification
2+ years of office management or customer service experience required
Ability to follow written instructions
Ability to use computers and computer/software programs
Ability to communicate expressively and receptively
Proficiency in PC software, especially spreadsheet programs
Strong written and verbal communication skills
Ability to organize, prioritize, and handle multiple tasks
Ability to analyze and summarize data clearly and concisely
Attention to detail, accuracy, and quality
Ability to work independently and exercise good judgment
Ability to lift up to 35 lbs
Ability to bend, squat, kneel, sit at floor level or in a chair, and stand for periods of time
Ability to follow a child throughout the center, sometimes at a rapid pace
CPR and First Aid certification/maintenance
Ability to work Monday through Friday and additional or flexible hours as required

Benefits

Comp & perks

Monthly lunches and team outings
Career paths, professional development, and advancement opportunities
Tuition discounts
CME libraries
RBT training
University discounts
Ongoing mentorship
Paid training
Competitive PTO
Paid sick leave
Health, dental, and vision coverage
401K with match