Intake Director

. Lead, coach, and develop Intake Representatives .

Posted 9/25/2026full-timeEnglewood Cliffs • New Jersey • United StatesLead💰 $125,000 - $150,000 per yearWebsite

Key responsibilities & impact

Lead, coach, and develop Intake Representatives
Oversee patient inquiries and referrals, ensuring timely follow-up and a supportive experience for families
Manage the intake pipeline and improve responsiveness, scheduling, and conversion
Use performance data to identify bottlenecks and improve workflows
Resolve complex intake matters and maintain accurate, consistent documentation
Partner with Clinical Operations, Staffing, Credentialing, Revenue Cycle Management, Marketing, Finance, and Business Intelligence to make onboarding smoother

What you’ll need

A bachelor’s degree or equivalent professional experience
At least three years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service
Experience in healthcare, behavioral health, ABA, or a related field
Experience coaching teams and improving operational performance
Confidence using metrics, Excel, and a CRM, EMR, or patient management system
Strong communication
Sound judgment
Commitment to the families served

Comp & perks