Patient Care Coordinator

Golden Steps ABA

. Manage staff schedules and cancellations in the designated state .

Posted 11/11/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while effectively managing staff schedules, patient communications, and compliance with HIPAA regulations. Proficient in utilizing tools like Excel and Word to enhance operational efficiency and support strategic growth.

Highest-signal resume keywords

Staff Scheduling ManagementPatient CommunicationHIPAA KnowledgeOrganizational SkillsCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Staff SchedulingPatient Flow ManagementInsurance VerificationData EntryABA Paperwork Management

Soft Skills

Team Player AttitudeStrong Time ManagementSelf-StarterEnergeticSensitivity in Client Issues

Tools & Technologies

ExcelWordOneNoteComputer Literacy

Industry Keywords

HIPAA RegulationsPatient CommunicationsClient Hours UtilizationTherapist AvailabilityRecruiting Collaboration

About the role

Key responsibilities & impact

Manage staff schedules and cancellations in the designated state
Act as liaison between families and therapists when needed
Update Excel sheets in the system
Ensure utilization of client hours and therapist availability
Collaborate with recruiting to ensure available hires
Strategically plan to grow the state and maximize caseloads
Collaborate with management to build and enhance internal strategies
Receive and respond to patient communications
Collect consents and ABA paperwork from patient families
Verify insurance eligibility and coverage details
Record changes and patient communications in accounts
Maintain appointment scheduling, waitlist, registration, patient flow, and discharge procedures
Handle client issues with sensitivity and strict confidentiality
Perform other assigned tasks

Requirements

What you’ll need

Candidates must reside in New Jersey or New York
Must report to the New Jersey office 3 days per week
2 years of experience in a communication role
2 years of experience with management and strategies
Strong time management and organizational skills
Ability to work cross-functionally
Team player attitude and energetic
Self-starter with strong organizational and follow-up skills
Knowledge of HIPAA regulations
Proficient in Word, Excel, and OneNote
Computer literacy
High school diploma or equivalent

Benefits

Comp & perks

Unmatched culture with team outings, monthly lunches, and milestone celebrations
Diversity and inclusion-focused workplace
Clear career paths, professional development, and advancement opportunities
Tuition discounts
CME libraries
RBT training
University discounts
Ongoing mentorship
Paid training
Competitive PTO
Paid sick leave
Health, dental, and vision coverage
401(k) with match