Senior Manager, Enterprise Revenue Architect

Gong

. Recruit, develop, and lead a high-performing team of Revenue Architects .

Posted 10/12/2026full-timeRemote • United StatesSenior💰 $181,000 - $239,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-performing teams in Customer Success and Account Management within B2B SaaS environments, with a strong focus on driving customer outcomes and leveraging data-driven insights to enhance value realization. Proven ability to collaborate with cross-functional teams and influence senior stakeholders to achieve strategic goals.

Highest-signal resume keywords

People Management ExperienceCustomer Success LeadershipFinancial Services ExpertiseData-Driven MindsetExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Transformation StrategiesAI-Driven WorkflowsKPI TrackingValue RealizationAccount Strategy Development

Soft Skills

CoachingNegotiationPresentation SkillsInfluencing LeadershipGrowth Mindset

Tools & Technologies

Gong's AI Operating System

Industry Keywords

B2B SaaSCustomer CentricityHealthcareFinancial ServicesEnterprise Accounts

About the role

Key responsibilities & impact

Recruit, develop, and lead a high-performing team of Revenue Architects
Coach the team on account strategy, executive presence, and value realization
Partner with senior GTM leaders to design and oversee revenue transformation strategies through Gong’s AI Operating System
Develop a point of view for driving outcomes for customers in financial services and healthcare
Guide workflow architecture by mapping customer processes to AI-driven workflows
Drive adoption initiatives, behavior change, and integration of Gong into daily team rhythms
Use data-driven insights to quantify business outcomes and demonstrate Gong’s ROI and strategic value
Own aggregate renewal strategy and execution, partnering on growth and net dollar retention
Collaborate with Product, Sales, and Marketing leadership to ensure an exceptional customer experience
Drive adoption and usage to accelerate time-to-value, retention, and expansion for enterprise accounts

Requirements

What you’ll need

2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company
6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar)
Experience working with Financial Services or Healthcare customers, or professional work experience in those industries
Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives
Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level
Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs
Passion for driving customer outcomes and contributing to a high-performing and accountable work culture
Self-starter who excels in high-paced environments and thrives in change and ambiguity
Growth mindset, coachability, dedication to winning together, and willingness to challenge conventional wisdom

Benefits

Comp & perks

Medical, dental, and vision plans
Flexible wellness stipend (Wellbeing Fund)
Mental Health benefits with covered therapy and coaching
401(k) program
Education & learning stipend
Flexible vacation time
Paid parental leave
Company-wide recharge days each quarter
Work from home stipend