Gong

Consultant

• Guide Mid-Market and Small Enterprise customers through successful Gong platform deployment and initial adoption
• Serve as the primary functional expert to help customers achieve measurable business outcomes
• Manage multiple projects concurrently
• Conduct discovery and business process mapping
• Configure the Gong platform according to approved solution designs and customer requirements
• Design and document solutions, including persona-based workflows, configuration blueprints, and deployment documentation
• Support organizational change management activities to drive user adoption and sustained value realization
• Own quality assurance, including test scenarios, User Acceptance Testing coordination, and post-go-live hypercare
• Collaborate with customer technical teams to validate data, confirm integrations, and complete security checklists
• Maintain functional knowledge of the Gong product suite and third-party integrations
• Refine Professional Services delivery assets, templates, and best-practice guides
• Partner with Sales and Customer Success across sales, implementation, and post-sales activities

Professional Services Consultant