Program Specialist

Good Samaritan

. Assist in coordinating and implementing Family Services programming under the Service Coordination Manager .

Posted 10/8/2026full-timeSan Francisco • California • United StatesJunior💰 $24 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while facilitating workshops and support groups for diverse populations. Proficient in data entry and management using Salesforce and other databases, with a commitment to maintaining client confidentiality.

Highest-signal resume keywords

Bilingual Spanish/EnglishExperience With Facilitation Of WorkshopsData Entry In Salesforce/CMSStrong Organizational SkillsPublic Relations/Customer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryWorkshop FacilitationNeeds AssessmentProgram EvaluationConfidential Document MaintenanceCalendar SchedulingAttendance TrackingResource ResearchConflict ManagementDe-Escalation Methods

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCollaborative Work StylePunctualitySelf-Motivation

Tools & Technologies

SalesforceCMSGMSMS WordInternet

Certifications & Qualifications

TB ClearanceBackground Check

Industry Keywords

Family Services ProgrammingLatino Immigrant PopulationFamily Resource CenterFamily Strengthening ModelsChild And Youth Development

About the role

Key responsibilities & impact

Assist in coordinating and implementing Family Services programming under the Service Coordination Manager
Facilitate curriculum-based classes, workshops, support groups, and other family activities in person and/or virtually
Explain Good Samaritan classes and programs to participants, service providers, and visitors
Pre-screen service needs through the agency intake process and provide internal and external referrals
Conduct participant intakes in Salesforce/CMS, including needs assessment, consent forms, enrollment, and confidential document maintenance
Prepare assigned programs, including calendar scheduling, materials preparation, space setup and cleanup, and attendance-confirmation calls
Track program enrollment and attendance and enter information into databases
Manage program waitlists and coordinate enrollment lists with program facilitators
Provide and collect pre- and post-program evaluations and surveys
Coordinate referrals and follow up with referred participants alongside staff and service providers
Maintain and update program referral and services information
Research the community to identify resources for the resource information guide
Provide administrative support to staff
Meet weekly with the Service Coordination Manager and attend staff, team, and committee meetings
Maintain strict client confidentiality and contribute to a positive, professional team environment
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1 year of relevant work experience
Bilingual Spanish/English required in reading, writing, and speaking
Experience with facilitation of workshops, classes and/or support groups
Experience working with Latino immigrant population and understanding of immigrant issues
Excellent written and verbal communication skills
Public relations/customer service skills
Ability and willingness to work an irregular schedule and travel to off-site community locations as needed
Strong organizational and time management skills
Computer literacy, including MS Word, Internet, and data entry
Experience with databases, including CMS, GMS, and Salesforce, and data entry
Excellent writing skills, including spelling and grammar in English and Spanish
Collaborative, team-oriented work style and ability to work effectively with diverse staff
Strong understanding of confidentiality and professional boundaries
Must complete full background check, including Department of Justice, FBI, and Child Abuse Index
Must have TB clearance
Ability to be flexible and responsive to varied student and programmatic needs
Punctual, self-motivated, and flexible
Child and youth friendly
Bicultural Spanish/English preferred
Knowledge of Mission District and citywide resources desired
Previous experience in or understanding of family resource center and/or family strengthening models desired
Training or experience in early childhood and/or youth development desired
Experience with conflict management and de-escalation methods desired

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k with employer match
Vacation
Floating paid holidays
Benefits eligible
Equal Opportunity Employer
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions