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Goodays

Senior Customer Success Manager – Strategic Accounts

Goodays

. Gain a deep understanding of customers’ organizations and business challenges .

Posted 10/7/2026full-timeLille • FranceSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client services, focusing on revenue growth and retention within SaaS or e-commerce environments. Proficient in managing strategic accounts, fostering relationships, and delivering impactful business strategies.

Highest-signal resume keywords
Account Management ExperienceRevenue Growth StrategyFluency in English and FrenchClient Relationship BuildingProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Account ManagementRevenue GrowthContract DraftingROI AnalysisBusiness Review ManagementClient Lifecycle ManagementMetrics MonitoringE-commerce Program ManagementSuccess Plan DevelopmentCustomer Obsession Strategies
Soft Skills
Relationship BuildingService OrientationCollaborationFlexibilityBusiness Judgment
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SaaSE-commerceClient ServicesFortune 1000International Environment

About the role

Key responsibilities & impact
  • Gain a deep understanding of customers’ organizations and business challenges
  • Deliver strategy and business support to Tier 1 and Tier 2 clients and key stakeholders
  • Deliver value and showcase Goodays’ impact on client businesses
  • Maximize adoption and drive revenue growth across accounts
  • Discover and influence client internal metrics to drive adoption and measure results
  • Establish and manage key milestones including Business Reviews, Success Plans, and adapted governance
  • Advise on strategies and tactics to create healthy Customer Obsession programs
  • Educate, guide, and support clients in transforming toward customer obsession
  • Help clients realize the value of Goodays
  • Provide best-practice guidance and ROI analysis
  • Manage the client lifecycle across a portfolio of named Strategic accounts
  • Use tools and troubleshooting techniques to provide exceptional client support
  • Help stakeholders understand the value received from Goodays
  • Manage client health by documenting health scores, maturity, and adoption levels
  • Work with multiple teams to mitigate risk and increase client satisfaction
  • Report to the Team Lead

Requirements

What you’ll need
  • Significant account management experience with strong attention to revenue growth and retention, ideally with a SaaS or e-commerce/retail platform
  • Experience/Marketing/E-commerce program management experience preferred
  • Bachelor's degree
  • Minimum of 6+ years of work experience in a client services or account management role managing Fortune 1000 clients
  • Ability to manage multiple strategic accounts concurrently and efficiently through defined account management strategy and methodology
  • Fluency in English and French, written and verbal, mandatory
  • At least C1-level in French and English
  • Ability to draft and negotiate contracts
  • Excellent relationship-building skills with key stakeholders
  • Experience cultivating productive executive champion relationships
  • Ability to capture and monitor customer business drivers
  • Ability to articulate value propositions and hold clients and internal stakeholders accountable through joined success plans
  • Flexibility and understanding of a fast-paced, commercially oriented technology company
  • Highly responsive and service-oriented attitude
  • Experience working in an international environment
  • Hands-on project management experience, including organizing, prioritizing, and managing deadlines
  • Collaborative team player able to work independently
  • Sound and practical business judgment
  • Passion for social impact in retail

Benefits

Comp & perks
  • Access to cutting-edge tools and technologies, including a ChatGPT Plus subscription
  • Career growth and development opportunities
  • International working environment
  • Attractive salary package including excellent pension, health insurance and life insurance
  • Flexible hours
  • Parent-friendly options
  • Open and inclusive working environment